Personable and dedicated Customer Service Representative with extensive experience in many industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dedicated Customer Service Rep, talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 20 plus years of experience in quickly resolving many issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Effective Customer Service Rep with 20 plus years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
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