Personable and dedicated Customer Service Representative with extensive experience in many industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Dedicated Customer Service Rep, talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 20 plus years of experience in quickly resolving many issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Effective Customer Service Rep with 20 plus years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
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- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted approximately 60 customers each day with service and questions.
- Assessed customer needs and upsold products and services to maximize 60 sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Trained 2 new employees each day in procedures and policies in order to maximize team performance.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Worked with Store Manager to develop customer service improvement initiatives.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Assisted approximately 100 customers each day with service and questions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Updated computer system with order specifics and customer details, preferences and billing information.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Managed accurate and adequate cash stock and inventory balances.
- Prevented key account losses by researching discrepancies for corrective action.
- Kept detailed records of customer accounts, including actions taken, issues resolved and personal information.
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
- Improved productivity by providing CSR performance feedback for corrective action.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Provided detailed monthly departmental reports and updates to senior management.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Entered data in Micro software to keep records of patients information.
- Processed payments and updated accounts to reflect balance changes.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Managed more than 100 incoming calls per day.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Set travel arrangements and gathered documents for management and executive staff meetings and trips.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Rendered information to callers and drafted office emails.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
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Resume Overview
School Attended
- Lincoln High School
Job Titles Held:
- Customer Service Representative
- Customer Service Representative
- Lead Customer Service Associate
- Resceptionist
Degrees
- High School Diploma
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