Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Customer relations
  • Problem-solving abilities
  • Active listening
  • Retail sales customer service
  • Inbound and outbound calling
  • Technologically savvy
  • Credit card payment processing
Experience
04/2019 to Current Customer Service Representative Nordson Corporation | Wixom, MI,
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Enter orders that customers and salesmen send in.
  • Take care of pick ups for customers that need to send product back.
03/2019 to 08/2020 Toddler Room Assistant Kroger | Charlestown, IN,
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Led children in tidying up, handwashing and [Task] to teach responsibility.
  • Provided nurturing and appropriate environment for children ranging in age from six weeks to age five.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Delivered exceptional care to groups of children between ages [Number] and [Number].
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Recorded information about behavior, food served and medications administered.
  • Kept children safe and secure at all times.
  • Improved group and individual behavior with positive management strategies.
  • Incorporated music and art activities to encourage creativity and expression.
  • Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Secured indoor and outdoor premises to protect children under care.
  • Assisted children in development of social, communication and problem-solving skills.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Maintained organized and clean classroom and work areas.
05/2017 to 08/2019 Customer Service Cashier Pitstop | City, STATE,
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Greeted customers warmly and responded to requests for information.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Processed returned items in accordance with store policy.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Restocked [Location] with silverware, straws, napkins and condiments.
  • Stayed up to date on current item discounts to support promotions.
  • Helped customers find specific products, answered questions and offered advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Prepared food, including [Type], [Type] and [Type] items.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education and Training
Expected in | General Studies Ridgewater College, Hutchinson, MN GPA:

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Resume Overview

School Attended

  • Ridgewater College

Job Titles Held:

  • Customer Service Representative
  • Toddler Room Assistant
  • Customer Service Cashier

Degrees

  • Some College (No Degree)

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