Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Skills
Sales expertise
Report preparation
Credit card processing
Complaint resolution
International sales support
Order Fulfillment
Inbound and Outbound Calling
Multi-line phone talent
Professional telephone demeanor
Key stakeholder relationship building
Warehousing functions
Stock management
Shipping procedures understanding
Strategic sales knowledge
Stocking and replenishing
Good listening skills
Money handling abilities
Service standard compliance
Route dispatch
Technical Support
Account management
Receiving support
Key holder experience
Staff education and training
Creative problem solving
CRM
POS systems expert
Recordkeeping strengths
Medical terminology knowledge
Training development aptitude
Retail store support
Administrative support
Retail materials management
Work History
07/2020 to CurrentCustomer Service RepresentativeNew York Racing Association | Saratoga Springs, NY,
Regularly exceeded daily sales and product add-on quotas.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers on promotions to enhance sales.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Communicated with vendors regarding back order availability, future inventory and special orders.
01/2020 to 07/2020Customer Service RepresentativeNew York Racing Association | New Orleans, LA,
Regularly exceeded daily sales and product add-on quotas.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Educated customers how to use company systems, complete forms and obtain desired services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Contributed to company achieving and holding industry-leading customer service ratings.
Documented and detailed calls and complaints using call center's CRM database.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Generated [Timeframe] system report on incoming answered call volume and provided data insight to [Job title].
Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers on promotions to enhance sales.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
12/2019 to 05/2020Customer Service RepresentativeNew York Racing Association | Or, OR,
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Educated customers how to use company systems, complete forms and obtain desired services.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Referred complex issues relating to online order system or technology to help desk for further evaluation.
Resolved customer complaints and addressed emergency requests and needs.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Contributed to company achieving and holding industry-leading customer service ratings.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
12/2018 to 05/2020Customer Service RepresentativeNew York Racing Association | Ozone Park, NY,
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Educated customers how to use company systems, complete forms and obtain desired services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Contributed to company achieving and holding industry-leading customer service ratings.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Answered over [Number] calls per [Timeframe] to meet fast-paced call center demands.
Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
Researched issues through identification of similar past problems and recommended most appropriate solution.
Described and explained details about over [Number][Product or Service] options to inform customers and guide purchasing decisions.
Initiated termination of customer contract upon request.
Documented and detailed calls and complaints using call center's CRM database.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
Responded to customer comments and questions via LiveChat during [Number]-hour shifts.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Generated [Timeframe] system report on incoming answered call volume and provided data insight to [Job title].
Education
Expected in 05/2001High School Diploma | Floyd Central High School, Floyd Knobs, Indiana, GPA:
Expected in Associate of Arts | Human ServicesJCTCS, Louisville, Kentucky, GPA:
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