Hardworking Customer Service Representative with 5+ years of experience working with customer service . Trained in project and time management with extensive knowledge of assistance and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in maintaining high standards and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during 5+ years in Industry.
English- spoken(advance), written(advance), read(advance)
Spanish-spoken(advance), written(advance), read(advance)
50 words per minute processing and typing.
10 key calculator
Experience with switchboard operations
Excellent communication and writing skills
Bilingual- English and Spanish
Excellent organizational skills
Excellent computer proficiency
Strong customer relation skills
Excellent customer service
My experience gained through work in different positions including Contact Representative for Internal Revenue Service gave me the following specialized experience:
Frequent contact with the public researching and responding to non-routine requests for information orally and in writing.
Experience in an environment conducting face to face and telephone interview.
Negotiating with others to resolve problems and issues.
Perform administrative and technical procedures using a computer to locate and review records and reconcile discrepancies.
Experience working with records or financial accounts applying established rules, procedures and making adjustments.
Gladys E. Marrero
Internal revenue service- taxpayer advocate service
Lead case advocate
Internal revenue service
Individual taxpayer assistance representative
Jacksonville sheriff office- court house
Laboratory technician 4th circuit drug court
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