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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Hardworking Customer Service Representative with 5+ years of experience working with customer service . Trained in project and time management with extensive knowledge of assistance and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in maintaining high standards and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during 5+ years in Industry.

Skills
  • Account management
  • Strategic sales knowledge
  • Recordkeeping strengths
  • Good listening skills
  • Technical Support
  • Creative problem solving
  • Retail store support
  • Money handling abilities
  • Professional telephone demeanor
  • Data Entry
  • Multi-line phone talent
  • Administrative support
Work History
Customer Service Representative, 11/2015 to 04/2019
Internal Revenue Service – Jacksonville, FL
  • Worked 40+ hours a week
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Medical Billing and Charting Research, 05/2015 to 06/2015
Martin Gottlieb & Associates LLC – Jacksonville, FL
  • Accurately pulled patient records for upcoming appointments and procedures, typical-hour period.
  • Identified new methods to optimize medical records management.
  • Managed system conversion and maintained minimal downtime during updates.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Utilized Software to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Interacted and communicated easily with department personnel and public.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Sales Associate- Customer Service , 08/2014 to 12/2014
Traffic – Jacksonville, FL
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Sub Artist- Cashier, 09/2013 to 06/2014
Subway – Jacksonville, FL
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Provided product information and menu item explanation in consideration of dietary restrictions.
  • Cleaned food preparation areas, tools and equipment.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Assisted guests, including offering personable greetings and taking orders.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Education
Diploma: 05/2014
Fleming Island High School - Orange Park, FL
Language skills

English- spoken(advance), written(advance), read(advance)

Spanish-spoken(advance), written(advance), read(advance)

Additional Information

50 words per minute processing and typing.

10 key calculator

Experience with switchboard operations

Excellent communication and writing skills

Bilingual- English and Spanish

Excellent organizational skills

Excellent computer proficiency

Strong customer relation skills

Teamwork

Excellent customer service

Negotiation skills

My experience gained through work in different positions including Contact Representative for Internal Revenue Service gave me the following specialized experience:

Frequent contact with the public researching and responding to non-routine requests for information orally and in writing.

Experience in an environment conducting face to face and telephone interview.

Negotiating with others to resolve problems and issues.

Perform administrative and technical procedures using a computer to locate and review records and reconcile discrepancies.

Experience working with records or financial accounts applying established rules, procedures and making adjustments.

References

Gladys E. Marrero

Internal revenue service- taxpayer advocate service

Lead case advocate

(904)665-1011

Stempet Flores

Internal revenue service

Individual taxpayer assistance representative

(904)665-0891

Olga Rodriguez

Jacksonville sheriff office- court house

Laboratory technician 4th circuit drug court

(904)487-6544

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Resume Overview

Companies Worked For:

  • Internal Revenue Service
  • Martin Gottlieb & Associates LLC
  • Traffic
  • Subway

School Attended

  • Fleming Island High School

Job Titles Held:

  • Customer Service Representative
  • Medical Billing and Charting Research
  • Sales Associate- Customer Service
  • Sub Artist- Cashier

Degrees

  • Diploma : 05/2014

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