Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Communication
  • Multi-task & Handle High-volume Workloads
  • Question Answering
  • Note Taking
  • Customer
  • Service
  • Customer Satisfaction
  • Customer Service
  • Telecommuting
  • Jessica Claire - page 1
  • Customer Satisfaction
  • Customer
  • Service
  • Customer Service
  • Report creation
  • High-energy attitude
  • Microsoft Office expertise
  • Call center experience
  • Problem-solving abilities
  • Technologically savvy
  • Customer relations
  • Courteous demeanor
  • Data evaluation
  • Inbound customer calls
  • Inbound call handling
  • Inbound Customer Service
Education and Training
Chuckey-Doak High School Chuckey, TN, Expected in 05/2010 High School Diploma : - GPA :
Experience
Nrg Energy, Inc. - Customer Service Representative
Thompsons, TX, 03/2016 - 11/2017
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Trudeau Memorial Center - Support Staff Member
Coventry, RI, 09/2014 - 04/2015
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Prepared healthy meals and snacks per dietary guidelines for disabled children aged [Number] to [Number].
  • Worked with supervisory medical staff to review cases and improve care.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Documented children's daily actions and activities and took special notes of notable incidents for daily record.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted with meal planning to meet nutritional plans.
  • Transported patients to and from medical, dental and personal care appointments.
  • Went [Number] days without incident by maintaining cleanliness and safety of environments.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Completed administration work and paperwork for over [Number] clients.
  • Created detailed and individualized plans to best support over [Number] patients.
  • Transported patients to social activities and doctors appointment without accident for [Timeframe].
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.
  • Administered medication to patients according to strict schedules.
  • Implemented group activities such as [Type] and [Type] activities, improving resident and staff engagement [Number]%.
  • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
Nrg Energy, Inc. - Customer Service Representative
New Florence, PA, 02/2012 - 03/2013
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Comcare - Supprt Staff
City, STATE, 03/2011 - 05/2012
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Prepared healthy meals and snacks per dietary guidelines for disabled children aged [Number] to [Number].
  • Worked with supervisory medical staff to review cases and improve care.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted with meal planning to meet nutritional plans.
  • Transported patients to and from medical, dental and personal care appointments.
  • Went [Number] days without incident by maintaining cleanliness and safety of environments.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Completed administration work and paperwork for over [Number] clients.
  • Created detailed and individualized plans to best support over [Number] patients.
  • Transported patients to social activities and doctors appointment without accident for [Timeframe].
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.
  • Administered medication to patients according to strict schedules.
  • Implemented group activities such as [Type] and [Type] activities, improving resident and staff engagement [Number]%.
  • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
Activities and Honors

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Resume Overview

School Attended

  • Chuckey-Doak High School

Job Titles Held:

  • Customer Service Representative
  • Support Staff Member
  • Customer Service Representative
  • Supprt Staff

Degrees

  • High School Diploma

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