Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Communication
Multi-task & Handle High-volume Workloads
Question Answering
Note Taking
Customer
Service
Customer Satisfaction
Customer Service
Telecommuting
Jessica Claire - page 1
Customer Satisfaction
Customer
Service
Customer Service
Report creation
High-energy attitude
Microsoft Office expertise
Call center experience
Problem-solving abilities
Technologically savvy
Customer relations
Courteous demeanor
Data evaluation
Inbound customer calls
Inbound call handling
Inbound Customer Service
Education and Training
Chuckey-Doak High SchoolChuckey, TN, Expected in 05/2010 ā āHigh School Diploma: - GPA:
Experience
Nrg Energy, Inc. - Customer Service Representative Thompsons, TX, 03/2016 - 11/2017
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Evaluated customer account information to assess current issues and determine potential solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Documented conversations with customers to track requests, problems and solutions.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Worked with [Job title] to develop customer service improvement initiatives.
Set up and activated customer accounts to maintain QA satisfaction levels.
Reviewed account and service histories to identify trends and issues.
Delivered service and support to each customer, paving way for future business opportunities.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Consulted with customers to determine best methods to resolve service and billing issues.
Trudeau Memorial Center - Support Staff Member Coventry, RI, 09/2014 - 04/2015
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Prepared healthy meals and snacks per dietary guidelines for disabled children aged [Number] to [Number].
Worked with supervisory medical staff to review cases and improve care.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Documented children's daily actions and activities and took special notes of notable incidents for daily record.
Monitored vital signs and medication use, documenting variances and concerning responses.
Assisted with meal planning to meet nutritional plans.
Transported patients to and from medical, dental and personal care appointments.
Went [Number] days without incident by maintaining cleanliness and safety of environments.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Completed administration work and paperwork for over [Number] clients.
Created detailed and individualized plans to best support over [Number] patients.
Transported patients to social activities and doctors appointment without accident for [Timeframe].
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Coordinated with doctors and registered nurses to develop care plans for patients.
Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.
Administered medication to patients according to strict schedules.
Implemented group activities such as [Type] and [Type] activities, improving resident and staff engagement [Number]%.
Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
Nrg Energy, Inc. - Customer Service Representative New Florence, PA, 02/2012 - 03/2013
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Evaluated customer account information to assess current issues and determine potential solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Documented conversations with customers to track requests, problems and solutions.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Worked with [Job title] to develop customer service improvement initiatives.
Set up and activated customer accounts to maintain QA satisfaction levels.
Delivered service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Consulted with customers to determine best methods to resolve service and billing issues.
Comcare - Supprt Staff City, STATE, 03/2011 - 05/2012
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Prepared healthy meals and snacks per dietary guidelines for disabled children aged [Number] to [Number].
Worked with supervisory medical staff to review cases and improve care.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Monitored vital signs and medication use, documenting variances and concerning responses.
Assisted with meal planning to meet nutritional plans.
Transported patients to and from medical, dental and personal care appointments.
Went [Number] days without incident by maintaining cleanliness and safety of environments.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
Completed administration work and paperwork for over [Number] clients.
Created detailed and individualized plans to best support over [Number] patients.
Transported patients to social activities and doctors appointment without accident for [Timeframe].
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Coordinated with doctors and registered nurses to develop care plans for patients.
Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.
Administered medication to patients according to strict schedules.
Implemented group activities such as [Type] and [Type] activities, improving resident and staff engagement [Number]%.
Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
