- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
- Sales expertise
- Report preparation
- Order fulfillment
- International sales support
- Good listening skills
- Quick learner
- Creative problem solving
- Technical support
- Data Entry
- Computer proficient
- Help desk support
|
- Desktop and laptop installations
- Hardware and software installation
- Virus and malware prevention
- Programming
- Desktop support
- Computer-aided support
- Knowledgable in A+, Network+ and security+
- Computer system repair
- Computer tracking software
- Computer hardware troubleshooting
- Advanced computer skills
|
Customer Service Representative, 01/2016 - 07/2020
Nrg Energy, Inc. – Uncasville, CT,
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Compiled customer feedback and recommended service delivery improvements to management.
- Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
- Regularly exceeded daily sales and product add-on quotas.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Student Services Assistant, 09/2015 - 12/2015
Amita Health – Little Chute, WI,
- Conferred with educators to identify current classroom concerns and diversify instructional strategies.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Kept institution financially sound by tracking expenses and maintaining detailed records.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Monitored social media and online sources for industry trends.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Computer Lab Assistant, 09/2012 - 05/2014
Roseland School District – Santa Rosa, CA,
- Removed and replaced malfunctioning components to correct hardware problems.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
- Provided instruction to all lab users on proper use of all equipment.
- Configured hardware, devices and software to set up work stations for employees.
- Supported all computer lab operations.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Engaged end users and answered questions via email, phone, website live chat and in forums.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
High School Diploma: , Expected in 06/2016
-
Institution Nouvelle Source - Port-au-prince, Haiti,
GPA:
: Computer Science And Programming, Expected in
-
Tulsa Community College - Tulsa, OK
GPA:
: Computer Science And Programming, Expected in
-
Grace University - Omaha, NE
GPA:
Associate of Science: Computer Science And Programming, Expected in
-
Metropolitan Community College - Omaha, NE
GPA:
- Member, [Professional Organization Name], [Year] to Current
Activities: Young-Adult Bible study(member), Caribbean Fashion(President), Nebraska Men's soccer(Player)
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