Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

  • Sales expertise
  • Report preparation
  • Order fulfillment
  • International sales support
  • Good listening skills
  • Quick learner
  • Creative problem solving
  • Technical support
  • Data Entry
  • Computer proficient
  • Help desk support
  • Desktop and laptop installations
  • Hardware and software installation
  • Virus and malware prevention
  • Programming
  • Desktop support
  • Computer-aided support
  • Knowledgable in A+, Network+ and security+
  • Computer system repair
  • Computer tracking software
  • Computer hardware troubleshooting
  • Advanced computer skills
Work History
Customer Service Representative, 01/2016 - 07/2020
Nrg Energy, Inc. Uncasville, CT,
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Regularly exceeded daily sales and product add-on quotas.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Student Services Assistant, 09/2015 - 12/2015
Amita Health Little Chute, WI,
  • Conferred with educators to identify current classroom concerns and diversify instructional strategies.
  • Optimized student educational strategies with clear advice on course choices, progression and career options.
  • Kept institution financially sound by tracking expenses and maintaining detailed records.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Monitored social media and online sources for industry trends.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Computer Lab Assistant, 09/2012 - 05/2014
Roseland School District Santa Rosa, CA,
  • Removed and replaced malfunctioning components to correct hardware problems.
  • Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
  • Handled lab equipment, cleaned keyboards, monitors and disk drives.
  • Provided instruction to all lab users on proper use of all equipment.
  • Configured hardware, devices and software to set up work stations for employees.
  • Supported all computer lab operations.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
High School Diploma: , Expected in 06/2016
Institution Nouvelle Source - Port-au-prince, Haiti,
: Computer Science And Programming, Expected in
Tulsa Community College - Tulsa, OK
: Computer Science And Programming, Expected in
Grace University - Omaha, NE
Associate of Science: Computer Science And Programming, Expected in
Metropolitan Community College - Omaha, NE
  • Member, [Professional Organization Name], [Year] to Current
Additional Information

Activities: Young-Adult Bible study(member), Caribbean Fashion(President), Nebraska Men's soccer(Player)

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School Attended

  • Institution Nouvelle Source
  • Tulsa Community College
  • Grace University
  • Metropolitan Community College

Job Titles Held:

  • Customer Service Representative
  • Student Services Assistant
  • Computer Lab Assistant


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)
  • Associate of Science

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