Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Skills
Sales expertise
Report preparation
Order fulfillment
International sales support
Good listening skills
Quick learner
Creative problem solving
Technical support
Data Entry
Computer proficient
Help desk support
Desktop and laptop installations
Hardware and software installation
Virus and malware prevention
Programming
Desktop support
Computer-aided support
Knowledgable in A+, Network+ and security+
Computer system repair
Computer tracking software
Computer hardware troubleshooting
Advanced computer skills
Work History
Customer Service Representative, 01/2016 - 07/2020 Nrg Energy, Inc. – Uncasville, CT,
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Communicated with vendors regarding back order availability, future inventory and special orders.
Compiled customer feedback and recommended service delivery improvements to management.
Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
Regularly exceeded daily sales and product add-on quotas.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Student Services Assistant, 09/2015 - 12/2015 Amita Health – Little Chute, WI,
Conferred with educators to identify current classroom concerns and diversify instructional strategies.
Optimized student educational strategies with clear advice on course choices, progression and career options.
Kept institution financially sound by tracking expenses and maintaining detailed records.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Monitored social media and online sources for industry trends.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Computer Lab Assistant, 09/2012 - 05/2014 Roseland School District – Santa Rosa, CA,
Removed and replaced malfunctioning components to correct hardware problems.
Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
Handled lab equipment, cleaned keyboards, monitors and disk drives.
Provided instruction to all lab users on proper use of all equipment.
Configured hardware, devices and software to set up work stations for employees.
Supported all computer lab operations.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Helped streamline repair processes and update procedures for support action consistency.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Engaged end users and answered questions via email, phone, website live chat and in forums.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Removed malware, ransomware and other threats from laptops and desktop systems.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Education
High School Diploma: , Expected in 06/2016 - Institution Nouvelle Source - Port-au-prince, Haiti, GPA:
: Computer Science And Programming, Expected in - Tulsa Community College - Tulsa, OK GPA:
: Computer Science And Programming, Expected in - Grace University - Omaha, NE GPA:
Associate of Science: Computer Science And Programming, Expected in - Metropolitan Community College - Omaha, NE GPA:
Affiliations
Member, [Professional Organization Name], [Year] to Current
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