Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results. As a seasoned Service Manager I dedicated to bringing organizations to the next phase of growth and development For I am Diligent and motivated to improve processes, streamline operations and increase revenue. Being the versatile and innovative management professional, I am skilled at seeing the “big picture” while still also focusing on the details. My expertise in business development and streamlining processes and systems. I am dedicated to continuous process improvement in the face of rapidly evolving and changing markets. I am also extremely results-oriented and proactive in addressing and resolving problems.

  • Customer service management
  • Team leadership
  • Documentation and reporting
  • Customer relations specialist
  • Process improvement
  • Performance evaluations
  • Quality assurance and control
  • Natural leader
  • Credit card processing
  • Complaint resolution
  • Inbound and Outbound Calling
  • Key holder experience
  • POS systems expert
  • Medical terminology knowledge
  • Detail-oriented
  • Unsurpassed work ethic
  • Dependable
  • Employee relations
  • Organized
  • Superb time management skills
  • Results-oriented
  • New product introductions strategies
  • Sales expertise
  • Order Fulfillment
  • Creative problem solving
  • Staff education and training
  • Money handling abilities
  • Technical Support
Work History
07/2018 to Current
Customer Service Representative Old Second Bancorp, Inc. Warrenville, IL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Boosted sales revenue by skillfully promoting diverse Lyft and Apple options. Served various campaigns as a Lyft representative addressing general concerns. Immediately after operated in the capacity as a Accident Claims Specialist for Lyft. Lastly branched off as ITSC for the Apple Campaign.
05/2018 to 09/2018
Customer Service Associate Truepill King Of Prussia, PA,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Managed customer relations and customer service through daily communication and interaction.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Greeted customers entering store and promoted sales or special programs.
07/2016 to 03/2018
Service Manager United Seating & Mobility Hiawatha, IA,
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Oversaw team of service professionals focused on Hampton.
12/2016 to 09/2017
Cashier St. Luke's Of Kansas City Platte City, MO,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Requested official identification for certain purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
Expected in 2012
Associate of Science: Environmental Science
Portmore Community College - Portmore, Saint Catherine Parish, Jamaica
  • Member of Student Council
  • Majored in Environmental Science
  • Member of Track and Field Team
Expected in 2009
High School Diploma:
Holy Childhood High School - Kingston, St. Andrew Parish, Jamaica
  • Majored in Science, Arts and Vacation.
  • Elected to Vice President for  Heritage Club in 2008
Expected in
No Degree:
Ardenne Prep And Extension High School - Kingston, St. Andrew Parish, Jamaica
  • Dean's List for both semester's in the year 2004
  • Awarded Excellence in Spanish
  • Majored in Intergrated Science
Expected in
No Degree: Environmental Science
University of The West Indies, Mona, Main Campus - Kingston, Jamaica,
  • Majored in Biology
Expected in
Associate of Science: Health Profession/ Social Science
Thomas Nelson Community College - Hampton, VA
  • Majored in Health Profession/Nursing
  • Dean's List Fall and Spring semester 2017-2018
  • Minored in Social Science

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School Attended

  • Portmore Community College
  • Holy Childhood High School
  • Ardenne Prep And Extension High School
  • University of The West Indies, Mona, Main Campus
  • Thomas Nelson Community College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Associate
  • Service Manager
  • Cashier


  • Associate of Science
  • High School Diploma
  • No Degree
  • No Degree
  • Associate of Science

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