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Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results. As a seasoned Service Manager I dedicated to bringing organizations to the next phase of growth and development For I am Diligent and motivated to improve processes, streamline operations and increase revenue. Being the versatile and innovative management professional, I am skilled at seeing the “big picture” while still also focusing on the details. My expertise in business development and streamlining processes and systems. I am dedicated to continuous process improvement in the face of rapidly evolving and changing markets. I am also extremely results-oriented and proactive in addressing and resolving problems.
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- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse Lyft and Apple options. Served various campaigns as a Lyft representative addressing general concerns. Immediately after operated in the capacity as a Accident Claims Specialist for Lyft. Lastly branched off as ITSC for the Apple Campaign.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Managed customer relations and customer service through daily communication and interaction.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Trained in loss prevention, visual merchandising and general sales skills.
- Greeted customers entering store and promoted sales or special programs.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Oversaw team of service professionals focused on Hampton.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Requested official identification for certain purchases and verified details, consistently meeting strict legal standards of underage sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
Portmore Community College - Portmore, Saint Catherine Parish, Jamaica
- Member of Student Council
- Majored in Environmental Science
- Member of Track and Field Team
Holy Childhood High School - Kingston, St. Andrew Parish, Jamaica
- Majored in Science, Arts and Vacation.
- Elected to Vice President for Heritage Club in 2008
Ardenne Prep And Extension High School - Kingston, St. Andrew Parish, Jamaica
- Dean's List for both semester's in the year 2004
- Awarded Excellence in Spanish
- Majored in Intergrated Science
University of The West Indies, Mona, Main Campus - Kingston, Jamaica,
- Majored in Biology
Thomas Nelson Community College - Hampton, VA
- Majored in Health Profession/Nursing
- Dean's List Fall and Spring semester 2017-2018
- Minored in Social Science
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School Attended
- Portmore Community College
- Holy Childhood High School
- Ardenne Prep And Extension High School
- University of The West Indies, Mona, Main Campus
- Thomas Nelson Community College
Job Titles Held:
- Customer Service Representative
- Customer Service Associate
- Service Manager
- Cashier
Degrees
- Associate of Science
- High School Diploma
- No Degree
- No Degree
- Associate of Science
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