LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical with proven ability to build strategic partnerships, advocate for clients and advance change for communities in need.

Skills
  • Retail store support
  • Money handling abilities
  • Good listening skills
  • Creative problem solving
Work History
Customer Service Representative, 03/2017 - Current
Old Second Bancorp, Inc. Joliet, IL,
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Social Work Student Intern, 04/2020 - 03/2021
Pacific Medical Centers Spokane, WA,
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Explained medical care options to help families make informed healthcare decisions.
  • Attended over [Number] hours of meetings, conferences and training courses to advance professional knowledge of social work.
  • Encouraged socialization and engagement through [Type] therapy, music therapy and social activities.
  • Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
Home Health Aide, 02/2017 - 04/2017
Partner In Care City, STATE,
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Checked vital signs on [Timeframe] basis and contacted [Job title] regarding any patient health concerns or behavioral changes.
  • Provided mobility assistance such as walking and regular exercising.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Administered prescribed medications under direction of physician.
  • Provided direct personal care and administrative services to clients.
  • Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Maintained clean, safe and well-organized patient environment.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Kept close eye on behavior and emotional responses of clients, consulting with [Job title] to address concerns and protect each person from any harm.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Administered [Type] and [Type] medications to patients and remained vigilant for negative side effects.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients with [Type] and [Type] conditions to promote better nutrition.
  • Provided transportation, managing and scheduling appointments.
  • Documented vital statistics and coordinated with health care providers.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title].
  • Provided information about health system navigation, patient rights and health information privacy.
  • Provided patients with assistance in completing such tasks as [Task] and [Task], effectively reducing daily burden on family members.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve [Skill].
  • Supervised daily activities and provided assistance when needed.
  • Assisted clients by performing laundry, meal preparation and other tasks.
Education
Bachelor of Science: Social Work, Expected in 06/2021
-
Medger Evers College - New York,
GPA:
Status -

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Resume Overview

School Attended

  • Medger Evers College

Job Titles Held:

  • Customer Service Representative
  • Social Work Student Intern
  • Home Health Aide

Degrees

  • Bachelor of Science

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