Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Highly enthusiastic customer service professional with 13 years client interface experience.

Results-driven with proven ability to establish rapport with clients.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Hardworking, reliable employee with proactive, client-focused service.

Core Strengths
  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Energetic work attitude
  • Telephone inquiries specialist
  • Customer service expert
  • Data entry
  • Telephone skills
  • Documentation
  • Grammar
  • Internet research
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Completed assigned tasks.
  • Resolved conflicts with members and their physicians.
  • Exceeded corporate target for customer satisfaction for 9 months in a row.
Work Experience
03/2000 to 01/2013 Customer Service Representative Old Second Bancorp, Inc. | Chicago Heights, IL,

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Maintained up-to-date records at all times.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Properly directed inbound calls in phone queues to improve call flow.

Educational Background
Expected in 2000 Certificate | Medical Office Tech Delaware Technical Community College, Dover, DE GPA:

Course included: medical filing, keyboarding/typing, medical theory, medical terminology, medical coding, math, 10 key, communication and human relations, employment readiness

Expected in 2011 Certificate | Office Aministration U.S. Career Institute, , GPA:

Course included: filing, phone etiquette, letter and memo writing, math, computer skills

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Resume Overview

School Attended

  • Delaware Technical Community College
  • U.S. Career Institute

Job Titles Held:

  • Customer Service Representative


  • Certificate
  • Certificate

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