Highly enthusiastic customer service professional with 13 years client interface experience.
Results-driven with proven ability to establish rapport with clients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Hardworking, reliable employee with proactive, client-focused service.
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Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Completed assigned tasks.
- Resolved conflicts with members and their physicians.
- Exceeded corporate target for customer satisfaction for 9 months in a row.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
Course included: medical filing, keyboarding/typing, medical theory, medical terminology, medical coding, math, 10 key, communication and human relations, employment readiness
Course included: filing, phone etiquette, letter and memo writing, math, computer skills
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School Attended
- Delaware Technical Community College
- U.S. Career Institute
Job Titles Held:
- Customer Service Representative
Degrees
- Certificate
- Certificate
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