Highly enthusiastic customer service professional with 13 years client interface experience.
Results-driven with proven ability to establish rapport with clients.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Hardworking, reliable employee with proactive, client-focused service.
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Customer Assistance
Customer Service
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
Course included: medical filing, keyboarding/typing, medical theory, medical terminology, medical coding, math, 10 key, communication and human relations, employment readiness
Course included: filing, phone etiquette, letter and memo writing, math, computer skills
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