customer service representative resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Diligent and committed individual offering 20-year record in customer support and strong aptitude for working with little supervision. Competent in listening to peoples needs, meeting quality standards and achievement goals. Highly empathetic and supportive team player.

  • Organizational Strengths
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Client Relations
  • Document Control
  • Client Needs Assessment
  • Good Listening Skills
  • Microsoft Office Expertise
  • Customer Complaint Resolution
  • Customer Contact
  • Invoicing
  • Complaint Resolution
Customer Service Representative, 09/2019 to Current
OpenworksAtlanta, GA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered 25+ inbound calls per day and directed to designated individuals or departments.
Inventory Control Specialist- 6 Month Contract, 02/2019 to 09/2019
RyderWoodland, CA,
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Entered information into Vista Software Program to update Inventory and status reports.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Audited shortages of On-hand Product to focus on continuous improvement and suggested methods to improve inventory usage.
  • Transported items using equipment like forklifts and hand trucks.
  • Investigated and resolved variances with inventory records.
  • Verified receipt of returned materials to maintain accuracy of vendor credits.
  • Organized and processed damaged goods according to vendor and manufacturer procedures.
  • Verified prices and computed totals to complete accurate invoices.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Improved inventory management processes to avoid markdowns.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Analyzed shortages and reported findings to Store Manager, focusing on continuous improvement.
Office Coordinator, 05/2018 to 02/2019
Century Title Of OklahomaCity, STATE,
  • Guided team members to minimize delays and maintain high-quality daily production.
  • Supported internal team members with technical knowledge, operational support and exemplary customer service.
  • Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
  • Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Assigned projects to administrative staff, boosting office productivity and streamlining processes.
  • Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills.
  • Managed incoming and outgoing correspondence and packages to support smooth daily operations.
  • Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
  • Input accurate account data to efficiently update company database and maintain detailed records.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
Supervisor of Distribution Operations, 06/2005 to 03/2018
United States Postal Service, USPSCity, STATE,
  • Negotiated with eight freight companies, which resulted in new contracts that reduced overall shipping costs by 47% annually.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Oversaw and supervised 35 employees on two docks making 144 dispatches per shift.
  • Adhered to company audit rules during inventory counts with 98% accuracy.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
Continued Education Courses: Accounting And Business Management, Expected in 05/2005
Rogers State University - Claremore, OK
  • 3.35 GPA
  • Honor Roll
Certificate of Completion: Principles of Business Management, Expected in 08/2002
Tulsa Community - ,
Associate of Applied Science: Industrial Electronics Technology, Expected in 05/1990
Oklahoma State University Institute Of Technology - Okmulgee - Okmulgee, OK
Activities and Honors

Currently serving as the Women's Chaplain in the Cedar Point Chapter of the Priesthood Motorcycle Ministry.

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Resume Overview

School Attended

  • Rogers State University
  • Tulsa Community
  • Oklahoma State University Institute Of Technology - Okmulgee

Job Titles Held:

  • Customer Service Representative
  • Inventory Control Specialist- 6 Month Contract
  • Office Coordinator
  • Supervisor of Distribution Operations


  • Continued Education Courses
  • Certificate of Completion
  • Associate of Applied Science

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