Customer Service Representative Resume Example Openworks

CUSTOMER SERVICE REPRESENTATIVE

Summary

Diligent and committed individual offering 20-year record in customer support and strong aptitude for working with little supervision. Competent in listening to peoples needs, meeting quality standards and achievement goals. Highly empathetic and supportive team player.

Skills

Organizational Strengths
Inbound and Outbound Calling
Problem-Solving Abilities
Client Relations
Document Control
Client Needs Assessment

Good Listening Skills
Microsoft Office Expertise
Customer Complaint Resolution
Customer Contact
Invoicing
Complaint Resolution

Experience

Openworks | Atlanta , GACustomer Service Representative09/2019 - Current

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered 25+ inbound calls per day and directed to designated individuals or departments.

Ryder | Woodland , CAInventory Control Specialist- 6 Month Contract02/2019 - 09/2019

Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Entered information into Vista Software Program to update Inventory and status reports.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Audited shortages of On-hand Product to focus on continuous improvement and suggested methods to improve inventory usage.
Transported items using equipment like forklifts and hand trucks.
Investigated and resolved variances with inventory records.
Verified receipt of returned materials to maintain accuracy of vendor credits.
Organized and processed damaged goods according to vendor and manufacturer procedures.
Verified prices and computed totals to complete accurate invoices.
Performed cycle counts on daily basis to immediately spot errors and apply remedies.
Improved inventory management processes to avoid markdowns.
Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
Analyzed shortages and reported findings to Store Manager, focusing on continuous improvement.

Century Title Of Oklahoma | City , STATEOffice Coordinator05/2018 - 02/2019

Guided team members to minimize delays and maintain high-quality daily production.
Supported internal team members with technical knowledge, operational support and exemplary customer service.
Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Assigned projects to administrative staff, boosting office productivity and streamlining processes.
Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills.
Managed incoming and outgoing correspondence and packages to support smooth daily operations.
Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
Input accurate account data to efficiently update company database and maintain detailed records.
Supported office needs including taking messages, scanning documents and routing business correspondence.

United States Postal Service, USPS | City , STATESupervisor of Distribution Operations06/2005 - 03/2018

Negotiated with eight freight companies, which resulted in new contracts that reduced overall shipping costs by 47% annually.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Oversaw and supervised 35 employees on two docks making 144 dispatches per shift.
Adhered to company audit rules during inventory counts with 98% accuracy.
Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
Juggled multiple projects and tasks to ensure high quality and timely delivery.

Education and Training

Rogers State University | City, StateContinued Education Courses in Accounting And Business Management05/2005

3.35 GPA
Honor Roll

Tulsa Community Certificate of Completion in Principles of Business Management08/2002

Oklahoma State University Institute Of Technology - Okmulgee | City, StateAssociate of Applied Science in Industrial Electronics Technology05/1990

Activities and Honors

Currently serving as the Women's Chaplain in the Cedar Point Chapter of the Priesthood Motorcycle Ministry.

Resume Overview

School Attended

Rogers State University
Tulsa Community
Oklahoma State University Institute Of Technology - Okmulgee

Job Titles Held:

Customer Service Representative
Inventory Control Specialist- 6 Month Contract
Office Coordinator
Supervisor of Distribution Operations

Degrees

Continued Education Courses in Accounting And Business Management
Certificate of Completion in Principles of Business Management
Associate of Applied Science in Industrial Electronics Technology

Customer Service Representative Resume Example

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