LiveCareer-Resume

customer service representative resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in CSR industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Ethical CSR talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 2 years of experience in quickly resolving CSR issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Effective CSR with 2 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about CSR and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over 2 years of CSR experience.

Hardworking customer service professional accustomed to fast-paced CSR call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in CSR standards and best practices.

Highly-enthusiastic Client Service professional with 2 years of client interface experience. Well-versed in CSR products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about CSR standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Personable, friendly and solution-oriented CSR with over 2 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, CSR, time management and sales. Dedicated to customer loyalty and satisfaction.

Flexible CSR with 2 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of TURBORATER and VONAGE

Positive and upbeat Customer Service Specialist bringing 2 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Energetic and reliable CSR well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Capable CSR knowledgeable about managing INSURANCE routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in INSURANCE solutions.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Diligent CSR offering 2-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate INSURANCE agency structures. Practiced at working with regulatory limits and INSURANCE department standards to handle requirements via email, letter, telephone calls or in person.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in INSURANCE product issues with dedication to increasing productivity through close analysis of INSURANCE tasks. Proven history of increasing customer satisfaction.

Skills
  • Report creation
  • Credit card payment processing
  • Project management abilities
  • Call center experience
  • Clerical support
  • Microsoft Office expertise
  • Office equipment proficiency
  • Active listening
  • Retail sales customer service
  • Problem-solving abilities
  • Store maintenance
  • Stockroom procedures
  • High-energy attitude
  • Inbound and outbound calling
  • Sales expertise
  • Data evaluation
  • Customer relations
  • System implementation
  • Freight operations
  • Inventory control
  • In-store support
Experience
Customer Service Representative, 01/2019 to 11/2020
Osi GroupAurora, IL,
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Exceeded company productivity standards by [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Set up and activated customer accounts.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
Customer Service Representative, 11/2019 to 03/2020
Osi GroupOakland, IA,
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed [Number] website inquiries per day, converting [Number] into renewal customers.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Documented conversations with customers to track requests, problems and solutions.
Cashier/Sales Associate, 02/2017 to 12/2018
PetcoMission Viejo, CA,
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Cashier, 06/2013 to 12/2016
The Hertz CorporationVisalia, CA,
  • Helped customers find specific products, answering questions and offering advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
CERTIFICATE: Nail Technician, Expected in 06/2008 to West Tennessee Business College - Jackson, TN
GPA:
Additional Information

I'm a CASA worker a Court Appointed Special Advocate volunteer. Casa volunteers are sworn officers of the court appointed by juvenile court judge to advocate for children who are living in foster care as a result of abuse or neglect.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • West Tennessee Business College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Cashier/Sales Associate
  • Cashier

Degrees

  • CERTIFICATE

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: