I am a friendly, loyal and dedicated individual
who has an ambition to succeed in any given task. I enjoy learning and I am
always up to a challenge whatever the situation may be. I get along well with
others, with also working efficiently on my own. I am currently seeking a
career opportunity in Customer Service.
Customer Service Representative12/2013 to Current Humana & AT&T at Convergys – Jacksonville, FL
Expert in using the
company's database software for data entry purposes.
to log all notes and follow up information accurately.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Met or exceeded service and quality standards every review period.
Service Associate08/2012 to 12/2013 Winn Dixie – Jacksonville, FL
Performed various department task on a daily basis such as Cashier, Produce associate , Stock clerk , Bakery and General Merchandise associate.
Answered product questions with up-to-date knowledge of sales and store promotions.
Replenished supplies, bags and other materials at each cash register.
Customer Server07/2009 to 12/2012 Coastal Cookies – Jacksonville, FL
Greeting customers and fulfilling their orders.
Maintaining and operating store alone and
up sales on cash register properly and accurately handling money.
Retail Sales Associate08/2011 to 02/2012 Payless Shoesource – Jacksonville, Fl
Alerted customers of current sales events and promotions.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Bachelor of Science: Business AdministrationCurrentFlorida State College at Jacksonville-
High School Diploma: 2011Paxon School for Advanced Studies-