Motivated food serving professional with 3+ years food and beverage experience in casual and fine dining. Experienced Line Cook with exceptional knowledge of a wide variety of kitchen equipment and cooking techniques in a fast-paced environment. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism.
Strong organizational skills
Active listening skills
Energetic work attitude
Customer service expert
High customer service standards
Strong customer relationship builder
Ability to handle fast-paced environment
Ability to handle/resolve problems
Food handling knowledge
Knowledge of basic food preparation
Reliable, punctual and committed to customer service
Sandwich preparation experience
Strong restaurant serving experience
Able to lift up to 50 pounds
Good personal hygiene
Able to work in a fast paced environment
Consistently complies with polices and procedures
Basic knife skills
Plate presentation skills
Managed call flow with up to 200 calls in queue per minute for Teleperformance
For Great Western Dining
Supported all kitchen operations when chef was absent. Maintained daily cleanliness of broiler and fryers. Assisted in maintaining preparation and service areas in a sanitary condition. Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Cleaned and organized eating, service and kitchen areas. Cleaned and sterilized equipment and facilities. Cleaned garbage cans with water or steam. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Filled beverage and ice dispensers. Greeted each customer with friendly eye contact. Helped with preparation, set-up, and service for catering events. Kept dining room and kitchen area clean by performing cleaning and laundry duties. Kept ice bins full. Loaded trays with accessories. Performed other tasks as assigned by the sous chef or chef. Placed clean dishes, utensils and cooking equipment in storage areas. Placed food trays over food warmers for immediate service. Prepared daily food items and cooked simple foods and beverages. Prepared food items. Stocked, organized and cleaned kitchens and cooking utensils. Stored food in designated containers and storage areas to prevent spoilage. Swept and scrubbed floors. Trained new employees. Turned or stirred foods to ensure even cooking. Washed dishes, glassware, flatware, pots and/or pans using dishwashers or by hand. Worked stations including pizza, omelet, soup, salad, sandwich and dessert at a busy cafeteria. Cleaned, cut and cooked meat, fish or poultry. Communicated with customers regarding orders, comments and complaints. Cooked food properly and in a timely fashion while using safety precautions.
Customer service Representative January 2015 to May 2015Teleperformance － Killeen, TexasCollected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Properly directed inbound calls in phone queues to improve call flow.
Chef, food prep, server, stocker, dishwasher, cashier, catering October 2012 to January 2015Great Western Dining － Killeen, TexasAccepted payment from customers and made change as necessary. Assisted co-workers. Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Inspected dining and serving areas to ensure cleanliness and proper setup Kept drink stations clean and ready for service Loaded dishwashers and hand-washed items such as pots, pans, knives Located items requested by customers Performed dishwasher duties Performed serving, cleaning, and stocking duties in establishments Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Portioned and wrapped food Prepared and served hot and cold beverages Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Prepared food items such as sandwiches, salads, soups, and beverages Prepared items on station assignment list Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Transferred supplies and equipment between storage and work areas Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Cleaned, cut, and cooked meat, fish, or poultry Communicated with customers regarding orders, comments, and complaints Ensured consistent high quality of plate presentation Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests' satisfaction. Completed closing duties, including restocking items and closing out the cash drawer. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
AutomotiveCentral Texas College － Killeen, Texas, United States
Central Texas College
Automotive certification (Completed 1 ½ years)
Also looking towards education in video game design
High School Diploma : High school, 2011Killeen High School － Killeen, Texas, United States