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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

An accomplished professional with over 10 years of business experience, building customer and employee rapport by providing outstanding customer service and a solid reputation for productivity, complex problem solving skills and dependability.

Highlights
  • High customer service standards
  • Service solutions expert
  • Call center management experience
  • Dedicated to process improvement
  • Strong problem solving ability
  • Troubleshooting skills
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
  • Conflict resolution proficiency
Experience
Customer Service Representative
November 2011 to Current PSS/McKesson － Elgin, IL
  • Receiving inbound calls from doctors or vendors to place orders for medical supplies and or pharmaceuticals Making outbound calls following up on customers accounts Handling any issues or complaints regarding an account Helping sales reps with placing orders or finding a product Email correspondence Opening new accounts, adding a new ship to, changing name or address on accounts and deactivating accounts Releasing orders to be billed and working the backorder workbench Taking credit card or ach payments from customers Opening new accounts, adding ship to accounts, updating or changing billing address information and deactivating accounts.
Transportation/Bus Driver
May 2010 to August 2011 Huntley School District － Algonquin, IL
  • Pre trip bus to ensure it is ok and working properly.
  • Pick up and transport students to and from school.
  • Take necessary steps in discipline action when needed.
Cust Serv/Sales/Admin
September 2009 to May 2010 Elegant Presentations － Elgin, IL
  • Represents the company with customers and prospects by soliciting Receiving inbound calls and making outbound calls orders for merchandise and/or handling customer questions or complaints or the phone, email, and or live chat Provide information and or quotes in response to inquiries about products and services Responsible for closing sales and collecting credit card payments using the automated payment system Process incoming and outgoing mail and shipments Accept, calculate and apply postage for domestic mail, international mail and the special mail service.
Crew Member
May 2009 to August 2009 McDonalds － Elgin, IL
  • Using Point of Sale (POS) system to take customers order in either drive-thru or at front counter.
  • Collect payment and gave back change as needed.
  • Assembled customers order, followed quality control checks to ensure customer orders were accurate.
  • Communicate to production area on all special requests by customer.
  • Cleaned general dining area.
  • Re-stock condiments and dry products (cups, napkins, utensils) for the customer and store use.
Routing Specialist
September 2008 to March 2009 Sears Home Service Center － Elgin, IL
  • Received inbound calls from customers placing service orders and made outbound calls Responsible for planning technicians' daily routes and schedules Assigned technicians to service orders Used problem solving skills to assist technicians inquiries, problems or concerns Used vehicle routing software to draw our maps for daily routes and solved routing issues for technician Prioritized service orders based on customer needs Created technician's truck routes for next day based on service orders and technicians' work schedule.
Customer Service Coordinator/ Technical Support Representative
March 2001 to February 2008 Verizon Wireless － Elgin, IL
  • Handled incoming customer calls/correspondence to solve various billing and technical issues regarding their cellular service or equipment issues.
  • Provided alternative options to customer to maintain affordable cellular service while simultaneously making positive business decisions for growth of the company.
  • Completed various off line tasks including correspondence, internet support, auditing accounts, and completing error report corrections.
  • Aided/mentored new hires during their transition period by doing side by side coaching, mentoring, and doing round table discussions.
  • Handled all Midwest customer Assumption of Services for name change liability, run credit on new customers, changed plans if needed be, following up on pending applications and notifying customer once process is complete.
  • Handled escalated calls, monitored co-workers calls and provided feedback per supervisor's request.
  • Maintained a leading balance between Quality, Average Handle Time, Transfer Rate, Call Work, Unavailable Time, Scheduled Adherence, and other cost metric performance indicators.
Education
1995 Elgin High School － Elgn, IL, USA
Certificate : Business Management, 2013 Computer System Institute － Elgin, IL, USA
Skills

JDE Edwards, Microsoft Outlook, Oracle People Soft, Word, Excel, Power Point

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Resume Overview

Companies Worked For:

  • PSS/McKesson
  • Huntley School District
  • Elegant Presentations
  • McDonalds
  • Sears Home Service Center
  • Verizon Wireless

School Attended

  • Elgin High School
  • Computer System Institute

Job Titles Held:

  • Customer Service Representative
  • Transportation/Bus Driver
  • Cust Serv/Sales/Admin
  • Crew Member
  • Routing Specialist
  • Customer Service Coordinator/ Technical Support Representative

Degrees

  • 1995
    Certificate : Business Management , 2013

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