Customer Service Representative Resume Example PSS/Mckesson

CUSTOMER SERVICE REPRESENTATIVE

Summary

An accomplished professional with over 10 years of business experience, building customer and employee rapport by providing outstanding customerservice and a solid reputation for productivity, complex problem solving skills and dependability.

Highlights

High customer service standards
Service solutions expert
Call center management experience
Dedicated to process improvement
Strong problem solving ability

Troubleshooting skills
Proficient with Microsoft Office Suite
Proficient in customer account software
Conflict resolution proficiency

Experience

Customer Service Representative
November 2011 to CurrentPSS/McKesson － Elgin, IL

Receiving inbound calls from doctors or vendors to place orders for medical supplies and or pharmaceuticals Making outbound calls following up on customers accounts Handling any issues or complaints regarding an account Helping sales reps with placing orders or finding a product Email correspondence Opening new accounts, adding a new ship to, changing name or address on accounts and deactivating accounts Releasing orders to be billed and working the backorder workbench Taking credit card or ach payments from customers Opening new accounts, adding ship to accounts, updating or changing billing address information and deactivating accounts.

Transportation/Bus Driver
May 2010 to August 2011Huntley School District － Algonquin, IL

Pre trip bus to ensure it is ok and working properly.
Pick up and transport students to and from school.
Take necessary steps in discipline action when needed.

Cust Serv/Sales/Admin
September 2009 to May 2010Elegant Presentations － Elgin, IL

Represents the company with customers and prospects by soliciting Receiving inbound calls and making outbound calls orders for merchandise and/or handling customer questions or complaints or the phone, email, and or live chat Provide information and or quotes in response to inquiries about products and services Responsible for closing sales and collecting credit card payments using the automated payment system Process incoming and outgoing mail and shipments Accept, calculate and apply postage for domestic mail, international mail and the special mail service.

Crew Member
May 2009 to August 2009McDonalds － Elgin, IL

Using Point of Sale (POS) system to take customers order in either drive-thru or at front counter.
Collect payment and gave back change as needed.
Assembled customers order, followed quality control checks to ensure customer orders were accurate.
Communicate to production area on all special requests by customer.
Cleaned general dining area.
Re-stock condiments and dry products (cups, napkins, utensils) for the customer and store use.

Routing Specialist
September 2008 to March 2009Sears Home Service Center － Elgin, IL

Received inbound calls from customers placing service orders and made outbound calls Responsible for planning technicians' daily routes and schedules Assigned technicians to service orders Used problem solving skills to assist technicians inquiries, problems or concerns Used vehicle routing software to draw our maps for daily routes and solved routing issues for technician Prioritized service orders based on customer needs Created technician's truck routes for next day based on service orders and technicians' work schedule.

Customer Service Coordinator/ Technical Support Representative
March 2001 to February 2008Verizon Wireless － Elgin, IL

Handled incoming customer calls/correspondence to solve various billing and technical issues regarding their cellular service or equipment issues.
Provided alternative options to customer to maintain affordable cellular service while simultaneously making positive business decisions for growth of the company.
Completed various off line tasks including correspondence, internet support, auditing accounts, and completing error report corrections.
Aided/mentored new hires during their transition period by doing side by side coaching, mentoring, and doing round table discussions.
Handled all Midwest customer Assumption of Services for name change liability, run credit on new customers, changed plans if needed be, following up on pending applications and notifying customer once process is complete.
Handled escalated calls, monitored co-workers calls and provided feedback per supervisor's request.
Maintained a leading balance between Quality, Average Handle Time, Transfer Rate, Call Work, Unavailable Time, Scheduled Adherence, and other cost metric performance indicators.

Education

1995Elgin High School － Elgn, IL, USA

Certificate : Business Management, 2013Computer System Institute － Elgin, IL, USA

Skills

JDE Edwards, Microsoft Outlook, Oracle People Soft, Word, Excel, Power Point

Resume Overview

Companies Worked For:

PSS/McKesson
Huntley School District
Elegant Presentations
McDonalds
Sears Home Service Center
Verizon Wireless

School Attended

Elgin High School
Computer System Institute

Job Titles Held:

Customer Service Representative
Transportation/Bus Driver
Cust Serv/Sales/Admin
Crew Member
Routing Specialist
Customer Service Coordinator/ Technical Support Representative

Degrees

1995
Certificate : Business Management , 2013

Customer Service Representative Resume Example

Resume Score: 90%

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes