Customer Service Representative skilled at balancing customer needs and company demands with unparalleled work ethic. Effectively builds loyalty and long-term relationships with customers and coworkers. Practiced in resolving customer concerns quickly and professionally by utilizing multiple resources to provide solutions.
I went from being a temp to securing a permanent position at Johnstone Supply within 8 months & was continuously promoted over the last 8 years in various capacities to my current position as a lead counter customer service representative.
All facets of customer service, new product promotion & training, inventory management, HAZMAT, warranty, cold calling, shipping & receiving.
Supervised up to 5 employees at a time. Responsibilities included hiring, training & firing warehouse employees, warehouse management, store closing procedures.
Managed 2 employees in warehouse transfer assignments. Managed freight, pallet coordination, bills of lading.
Responsible for accurately pulling merchandise to fulfill customer orders.
Worked on short term projects in various company warehouse environments.
Fire management with 100+ hours per week in physically & psychologically demanding & stressful conditions. First aid training & administration.
Responsible for customer service & sales, hiring, training & management of up to fourteen employees. Product ordering, inventory control & implementing showroom display schematics.
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