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Customer Service Representative Resume Example

Resume Score: 70%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Customer Service Representative skilled at balancing customer needs and company demands with unparalleled work ethic. Effectively builds loyalty and long-term relationships with customers and coworkers. Practiced in resolving customer concerns quickly and professionally by utilizing multiple resources to provide solutions.

Highlights
  • New Product Sales & Promotion

  • New Customer Cultivation through Cold Calling

  • Product Merchandising

  • Shipping & Receiving
  • Bilingual - Fluent in Spanish

  • HAZMAT Documentation & Processing

  • Inventory Control

  • Warranty Processing
Accomplishments

I went from being a temp to securing a permanent position at Johnstone Supply within 8 months & was continuously promoted over the last 8 years in various capacities to my current position as a lead counter customer service representative.

Experience
02/2009 to Current
Customer Service RepresentativeCompany Name - City, State

All facets of customer service, new product promotion & training, inventory management, HAZMAT, warranty, cold calling, shipping & receiving.

02/2007 to 02/2009
Lead Warehouse Night Shift SupervisorCompany Name - City, State

Supervised up to 5 employees at a time. Responsibilities included hiring, training & firing warehouse employees, warehouse management, store closing procedures.

02/2006 to 02/2007
Lead Warehouse Transfer Company Name - City, State

Managed 2 employees in warehouse transfer assignments. Managed freight, pallet coordination, bills of lading.

12/2005 to 02/2006
Warehouse Order PullerCompany Name - City, State

Responsible for accurately pulling merchandise to fulfill customer orders.

01/2004 to 12/2005
Temporary LaborerCompany Name - City, State

Worked on short term projects in various company warehouse environments.

01/2002 to 01/2004
Fire FighterCompany Name - City, State

Fire management with 100+ hours per week in physically & psychologically demanding & stressful conditions. First aid training & administration.

01/2000 to 01/2002
Assistant ManagerCompany Name - City, State

Responsible for customer service & sales, hiring, training & management of up to fourteen employees. Product ordering, inventory control & implementing showroom display schematics.

Education
2000
High School DiplomaZillah High School - City, State, USA
General StudiesHeritage College - City, State, USA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Zillah High School
  • Heritage College

Job Titles Held:

  • Customer Service Representative
  • Lead Warehouse Night Shift Supervisor
  • Lead Warehouse Transfer
  • Warehouse Order Puller
  • Temporary Laborer
  • Fire Fighter
  • Assistant Manager

Degrees

  • High School Diploma
    General Studies

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