Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Dedicated Sales Associate offering 12+ years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.
Skills
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Experience
02/2019 to Current
Customer Service RepresentativePentair, Inc. － Birmingham , AL
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Tracks interactions per hour for auditing, reporting and training purposes.
- Reviewed customer data to assess current issues and determine potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Reviewed account and service histories to identify trends and issues.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Documented conversations with customers to track requests, problems and solutions.
- Addressed customer service inquiries quickly and accurately.
08/2017 to 02/2019
Crew TrainerMcdonald's － Greenwood , MS
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Worked alongside junior employees to improve performance, food safety and customer service.
- Instructed new team members on correct procedures for all areas of operations.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Greeted incoming customers kindly and provided friendly service.
- Operated all kitchen equipment safely to avoid injuries.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Batch cooked food items during peak service hours to minimize wait time.
- Monitored food product stock and alerted supervisor when items ran low in time to reorder.
- Kept stations stocked and ready for use to maximize productivity.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Worked closely with Cashiers to obtain order information and accurately complete customers' orders.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
05/2017 to 02/2019
CashierWts International, Inc. － Washington , PA
- Greeted customers as they entered the store
- Rang out customer purchases
- Stocked fridges and coolers
- Stocked shelves
- Made fresh and rotated coffee
- Cooked food
- Took out trash
- Cut down boxes
07/2015 to 03/2017
Sales AssociateRent-A-Center － Bartlesville , OK
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Offered product and service consultations and employed upselling techniques.
- Processed orders through system and coordinated product deliveries.
- Recommended optimal merchandise based on customer needs and desires.
- Stayed up to date on store promotions, payment policies and security practices.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
Education and Training
06/2017
Associate of Arts: General StudiesSouth Puget Sound Community College － City, State
- Completed coursework in English, Mathematics, Sciences and Performing Arts.
- Studied abroad in London, England
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Resume Overview
School Attended
- South Puget Sound Community College
Job Titles Held:
- Customer Service Representative
- Crew Trainer
- Cashier
- Sales Associate
Degrees
- Associate of Arts : General Studies
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