Customer Service Representative Resume Example BMO Harris Bank

CUSTOMER SERVICE REPRESENTATIVE

Summary

My goal is to become a valuable asset to the company by being a team player and mentoring others to do the same. To be in a positive environment that encourages learning and growth. To always work to move forward and not become stagnant.

Skills

Adaptive team player
Credit card payment processing
Report creation
Project management abilities
Customer relations
Sales expertise
High-energy attitude
Problem-solving abilities
Quality control

Clerical support
System implementation
Quality assurance controls
Retail sales customer service
Product organization
Office equipment proficiency
Process optimization
Promotional support
Banking regulations knowledge

Experience

06/2019 to Current

Customer Service RepresentativeBMO Harris Bank － Woodstock, IL

Handle opening and closing of banch
Assist customers with transactions efficiently
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Asked probing questions to determine service needs and accurately input information into electronic systems.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Evaluated customer account information to assess current issues and determine potential solutions.
Upheld privacy and security requirements established by bank regulatory agencies.
Reviewed account and service histories to identify trends and issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Delivered service and support to each customer, paving way for future business opportunities.

04/2016 to Current

Hair StylistHair Ink － McHenry, IL

Opening and closing the store; including handling, transporting, and depositing the cash and checks from the day.
Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Sanitized all tools, followed all safety standards and kept salon clean and safe.
Requested customer feedback to determine improvements in business operations and processes.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
Successfully booked appointments to allow sufficient time for all services requested.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.

11/2018 to 06/2019

Hair StylistGreat Clips － Elkhorn, WI

Opening and closing the store; including handling, transporting, and depositing the cash from the day.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Sanitized workstations and salon equipment to reduce risk of infection.
Evaluated client's hair and physical features to determine style and cut plans.
Mentored new staff to enhance salon development and increase productivity.
Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
Provided excellent customer service to ensure each client left satisfied.

11/2013 to 07/2016

Performance Floor Manager and InstructorRegency Beauty Institute － Crystal Lake, IL

Provided a quality education for students enrolled at Regency.
Provided and set an example of incredible and kind customer service.
Ran the morning announcements and meeting each day for the entire student body and staff members.
Assisted the Campus Manager with any daily tasks.
Assessed team member performance and developed improvement plans for weak points.
Stayed up-to-date on extensive company products and services.
Delegated tasks appropriate to individual employees to provide development opportunities.
Improved administrative and procedural process to maximize accuracy and efficiency.
Managed inventory and stock levels monthly in coordination with purchasing and receiving department.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Managed inventory, cleaning of entire school and organizing inventory.
Promoted culture of collaboration focused on collective problem-solving and on target achievement.

Education and Training

11/2011

Cosmetology Educator License: CosmetologyThe Salon Professional Academy － Elgin, IL

07/2007

Cosmetology License: CosmetologyHair Professionals － Sycamore, IL

Some College (No Degree): General EducationMcHenry County College － Crystal Lake, IL

05/2004

DiplomaWoodstock High School － Woodstock, IL

Activities and Honors

Head Softball Coach for Stateline Fury 2018-2020

Additional Information

Interim Service Manager while branch service manager was on maternity leave. Occurred right before COVID began, completed during the height of the pandemic.

Resume Overview

Companies Worked For:

BMO Harris Bank
Hair Ink
Great Clips
Regency Beauty Institute

School Attended

The Salon Professional Academy
Hair Professionals
McHenry County College
Woodstock High School

Job Titles Held:

Customer Service Representative
Hair Stylist
Performance Floor Manager and Instructor

Degrees

Cosmetology Educator License : Cosmetology
Cosmetology License : Cosmetology
Some College (No Degree) : General Education
Diploma

Customer Service Representative Resume Example

Resume Score: 80%

Resume Overview

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