Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
My goal is to become a valuable asset to the company by being a team player and mentoring others to do the same. To be in a positive environment that encourages learning and growth. To always work to move forward and not become stagnant.
Skills
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Experience
06/2019 to Current
Customer Service RepresentativeProampac － Claremont , NH
- Handle opening and closing of banch
- Assist customers with transactions efficiently
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Upheld privacy and security requirements established by bank regulatory agencies.
- Reviewed account and service histories to identify trends and issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Delivered service and support to each customer, paving way for future business opportunities.
04/2016 to Current
Hair StylistWyndham Worldwide － Harrisburg , PA
- Opening and closing the store; including handling, transporting, and depositing the cash and checks from the day.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Sanitized all tools, followed all safety standards and kept salon clean and safe.
- Requested customer feedback to determine improvements in business operations and processes.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
- Successfully booked appointments to allow sufficient time for all services requested.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
11/2018 to 06/2019
Hair StylistWyndham Worldwide － Jessup , MD
- Opening and closing the store; including handling, transporting, and depositing the cash from the day.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Evaluated client's hair and physical features to determine style and cut plans.
- Mentored new staff to enhance salon development and increase productivity.
- Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
- Provided excellent customer service to ensure each client left satisfied.
11/2013 to 07/2016
Performance Floor Manager and InstructorRegency Beauty Institute － City , STATE
- Provided a quality education for students enrolled at Regency.
- Provided and set an example of incredible and kind customer service.
- Ran the morning announcements and meeting each day for the entire student body and staff members.
- Assisted the Campus Manager with any daily tasks.
- Assessed team member performance and developed improvement plans for weak points.
- Stayed up-to-date on extensive company products and services.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Improved administrative and procedural process to maximize accuracy and efficiency.
- Managed inventory and stock levels monthly in coordination with purchasing and receiving department.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Managed inventory, cleaning of entire school and organizing inventory.
- Promoted culture of collaboration focused on collective problem-solving and on target achievement.
Education and Training
11/2011
Cosmetology Educator License: CosmetologyThe Salon Professional Academy － City
07/2007
Cosmetology License: CosmetologyHair Professionals － City
Some College (No Degree): General EducationMcHenry County College － City
05/2004
DiplomaWoodstock High School － City
Activities and Honors
- Head Softball Coach for Stateline Fury 2018-2020
Additional Information
Interim Service Manager while branch service manager was on maternity leave. Occurred right before COVID began, completed during the height of the pandemic.
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Resume Overview
School Attended
- The Salon Professional Academy
- Hair Professionals
- McHenry County College
- Woodstock High School
Job Titles Held:
- Customer Service Representative
- Hair Stylist
- Performance Floor Manager and Instructor
Degrees
- Cosmetology Educator License : Cosmetology
Cosmetology License : Cosmetology
Some College (No Degree) : General Education
Diploma
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