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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

My goal is to become a valuable asset to the company by being a team player and mentoring others to do the same. To be in a positive environment that encourages learning and growth. To always work to move forward and not become stagnant.

Skills
  • Adaptive team player
  • Credit card payment processing
  • Report creation
  • Project management abilities
  • Customer relations
  • Sales expertise
  • High-energy attitude
  • Problem-solving abilities
  • Quality control
  • Clerical support
  • System implementation
  • Quality assurance controls
  • Retail sales customer service
  • Product organization
  • Office equipment proficiency
  • Process optimization
  • Promotional support
  • Banking regulations knowledge
Experience
06/2019 to Current
Customer Service RepresentativeProampac - Claremont , NH
  • Handle opening and closing of banch
  • Assist customers with transactions efficiently
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Upheld privacy and security requirements established by bank regulatory agencies.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
04/2016 to Current
Hair StylistWyndham Worldwide - Harrisburg , PA
  • Opening and closing the store; including handling, transporting, and depositing the cash and checks from the day.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Sanitized all tools, followed all safety standards and kept salon clean and safe.
  • Requested customer feedback to determine improvements in business operations and processes.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
  • Successfully booked appointments to allow sufficient time for all services requested.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
11/2018 to 06/2019
Hair StylistWyndham Worldwide - Jessup , MD
  • Opening and closing the store; including handling, transporting, and depositing the cash from the day.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Mentored new staff to enhance salon development and increase productivity.
  • Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
  • Provided excellent customer service to ensure each client left satisfied.
11/2013 to 07/2016
Performance Floor Manager and InstructorRegency Beauty Institute - City , STATE
  • Provided a quality education for students enrolled at Regency.
  • Provided and set an example of incredible and kind customer service.
  • Ran the morning announcements and meeting each day for the entire student body and staff members.
  • Assisted the Campus Manager with any daily tasks.
  • Assessed team member performance and developed improvement plans for weak points.
  • Stayed up-to-date on extensive company products and services.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Improved administrative and procedural process to maximize accuracy and efficiency.
  • Managed inventory and stock levels monthly in coordination with purchasing and receiving department.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Managed inventory, cleaning of entire school and organizing inventory.
  • Promoted culture of collaboration focused on collective problem-solving and on target achievement.
Education and Training
11/2011
Cosmetology Educator License: CosmetologyThe Salon Professional Academy - City
07/2007
Cosmetology License: CosmetologyHair Professionals - City
Some College (No Degree): General EducationMcHenry County College - City
05/2004
DiplomaWoodstock High School - City
Activities and Honors
  • Head Softball Coach for Stateline Fury 2018-2020
Additional Information

Interim Service Manager while branch service manager was on maternity leave. Occurred right before COVID began, completed during the height of the pandemic.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

78Average
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Strong summary

Resume Overview

School Attended

  • The Salon Professional Academy
  • Hair Professionals
  • McHenry County College
  • Woodstock High School

Job Titles Held:

  • Customer Service Representative
  • Hair Stylist
  • Performance Floor Manager and Instructor

Degrees

  • Cosmetology Educator License : Cosmetology
    Cosmetology License : Cosmetology
    Some College (No Degree) : General Education
    Diploma

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