Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Qualified Customer Service Representative with 19 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over 8 years retail experience in a fast-paced, team-based environment. Excellent communicator with 15 years in a demanding call center environment as a Customer Service Representative. Patient and empathetic Team Motivator with extensive background in conflict resolution and customer care. Desires a Trouble Solver role. Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
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Work History
Customer Service Representative, 06/1982 to 08/1999
Prometric – Kansas City
Prometric – Kansas City
- Answered an average of 50 to 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Successfully acquired an average of 10 new customers per month, generating a 80% growth in revenue.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Contributed to annual store sales of $3.5 million per year.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Scored in top 10% of employees in successful resolution of issues
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Helped drive sales goals and achieve monthly quotas.
- Dedicated to continuously improving sales abilities and product knowledge.
- Participated in physical inventory counts every quarterly.
Education
High School Diploma: 1974
Los Angeles Trade Technical College - City
Los Angeles Trade Technical College - City
Accomplishments
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations
- Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. - Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest.
- Financial
- Compiled inventory lists and worked with vendors for product pricing and special orders.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Compiled inventory lists and worked with vendors for product pricing and special orders.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
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Resume Overview
School Attended
- Los Angeles Trade Technical College
Job Titles Held:
- Customer Service Representative
Degrees
- High School Diploma : 1974
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