Customer Service Representative Resume Example Onbrand24

CUSTOMER SERVICE REPRESENTATIVE

Skills

Marketing and advertising
Team leadership
Sale expertise
Problem-solving skills
Financial advisor
Bilingual in English, Spanish
Customer service excellence

Excellent communication skills
MS Office proficient
Data collection and analysis
Data Entry
Coaching and training
Strategic and financial planning

Professional Summary

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Bilingual individual capable of supervising high-volume environments and alleviating process issues. Experienced in large-scale events and intimate gourmet dining. Successful at building relationships with customers to increase likelihood of repeat business. Enthusiastic, outgoing and fashion-savvy sales associate proficient at building positive relationships with new and existing customers by offering superior customer service. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Work History

Customer Service Representative, 05/2020 to Current
OnBrand24 - Savannah, GA

Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Completed data entry tasks with accuracy and efficiency
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Responded to customer requests for products, services and company information
Greeted customers and listened closely to problems described to determine solutions
Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers

Bartender, 05/2018 to 01/2020
Kessler Collection - Savannah, GA

Promoted menu items to customers, driving up per sale revenues and maximizing profits
Capitalized on opportunities to sell special beverage and food options
Highly reviewed by clients as very attentive on multiple forms of social media such as Yelp, Facebook and In House review process
Developed new signature cocktails to support bar marketing brand and increase profits
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
Generated higher ticket averages by training 20 employees on suggestive up-selling techniques

Marketing Director, 03/2014 to 06/2018
Bay Waves Inc - Savannah, GA

Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
Conducted continuous evaluations of market trends to stay current on consumer and competitor changes
Gathered business requirements at all levels to set effective policies and make strategic decisions
Compiled product, market and customer data to forecast accurate sales and profit projections
Coordinated innovative strategies to accomplish objectives and boost long-term profitability
Conducted research to analyze customers' behavior, including preferences, trends and purchasing habits
Strengthened marketing programs to capture new business and take advantage of changing trends in client markets

Financial Desk Manager, 05/2013 to 02/2014
YouTradeFX Financial Services - Tel Aviv, Israel

Assisted clients in making beneficial and strategic decisions regarding investments
Helped clients plan for and fund retirements using mutual funds and other options
Worked with clients to assess and meet short- and long-term financial goal
Utilized diverse wealth management strategies to meet client objectives
Managed client investment portfolios by providing one-on-one service when meeting with clients to understand assets, expenses and long-term as well as short-term investment goals to devise personalized financial plan
Cultivated and strengthened relationships with new and existing clients
Resolved Financial problems, improved operations and provided exceptional client support
Handled 300+ calls per day to address customer inquiries and concerns

Education

High School Diploma: : Computer Science And Programming, 2019Georgia Southern University - Savannah, GA

BBA: : Hospitality And Recreation Marketing, 12/2010Les Roches School of International Hotel Managemen - Bluches, Switzerland

Resume Overview

Companies Worked For:

OnBrand24
Kessler Collection
Bay Waves Inc
YouTradeFX Financial Services

School Attended

Georgia Southern University
Les Roches School of International Hotel Managemen

Job Titles Held:

Customer Service Representative
Bartender
Marketing Director
Financial Desk Manager

Degrees

High School Diploma : : Computer Science And Programming , 2019
BBA : : Hospitality And Recreation Marketing , 12/2010

Customer Service Representative Resume Example

Resume Score: 80%

Resume Overview

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