Customer Service Representative Resume Example
- Marketing and advertising
- Team leadership
- Sale expertise
- Problem-solving skills
- Financial advisor
- Bilingual in English, Spanish
- Customer service excellence
- Excellent communication skills
- MS Office proficient
- Data collection and analysis
- Data Entry
- Coaching and training
- Strategic and financial planning
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Bilingual individual capable of supervising high-volume environments and alleviating process issues. Experienced in large-scale events and intimate gourmet dining. Successful at building relationships with customers to increase likelihood of repeat business. Enthusiastic, outgoing and fashion-savvy sales associate proficient at building positive relationships with new and existing customers by offering superior customer service. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Sc Fuels - Rancho Cordova , CA
- Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Completed data entry tasks with accuracy and efficiency
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Responded to customer requests for products, services and company information
- Greeted customers and listened closely to problems described to determine solutions
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers
Vacasa - Penn Yan , NY
- Promoted menu items to customers, driving up per sale revenues and maximizing profits
- Capitalized on opportunities to sell special beverage and food options
- Highly reviewed by clients as very attentive on multiple forms of social media such as Yelp, Facebook and In House review process
- Developed new signature cocktails to support bar marketing brand and increase profits
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Generated higher ticket averages by training 20 employees on suggestive up-selling techniques
Hunter Douglas Window Fashions Division - Orange County , CA
- Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
- Conducted continuous evaluations of market trends to stay current on consumer and competitor changes
- Gathered business requirements at all levels to set effective policies and make strategic decisions
- Compiled product, market and customer data to forecast accurate sales and profit projections
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability
- Conducted research to analyze customers' behavior, including preferences, trends and purchasing habits
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets
YouTradeFX Financial Services - City , STATE
- Assisted clients in making beneficial and strategic decisions regarding investments
- Helped clients plan for and fund retirements using mutual funds and other options
- Worked with clients to assess and meet short- and long-term financial goal
- Utilized diverse wealth management strategies to meet client objectives
- Managed client investment portfolios by providing one-on-one service when meeting with clients to understand assets, expenses and long-term as well as short-term investment goals to devise personalized financial plan
- Cultivated and strengthened relationships with new and existing clients
- Resolved Financial problems, improved operations and provided exceptional client support
- Handled 300+ calls per day to address customer inquiries and concerns
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Resume Overview
School Attended
- Georgia Southern University
- Les Roches School of International Hotel Managemen
Job Titles Held:
- Customer Service Representative
- Bartender
- Marketing Director
- Financial Desk Manager
Degrees
- High School Diploma : : Computer Science And Programming , 2019
BBA : : Hospitality And Recreation Marketing , 12/2010
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