LiveCareer-Resume

customer service representative resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Energetic and reliable [Job Title] well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers. Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Resourceful [Job Title] gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about [Product or Service] and skilled at meeting and exceeding sales targets. Service-oriented and quality-focused with demonstrated success over [Number] years of [Industry] experience. Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software]. Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices. Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Technologically-savvy [Job Title] with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions. Capable [Job Title] knowledgeable about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.

Skills
  • Credit card payment processing
  • Report creation
  • Store maintenance
  • [Industry] regulations knowledge
  • Senior leadership support
  • High-energy attitude
  • Inbound and outbound calling
  • Microsoft Office expertise
  • Stockroom procedures
  • Clerical support
  • Customer relations
  • Retail sales customer service
  • Sales expertise
  • Shipping and receiving understanding
  • Call center experience
  • Microsoft
  • Cash deposit preparation
  • Excel spreadsheets
  • Time management
Experience
Customer Service Representative, 09/2017 - Current
Pugs Gear New Orleans, LA,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Housekeeper, 09/2014 - 01/2016
Pine Creek Care Center Roseville, CA,
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Reduced average cleaning time per room from [Number] to [Number] minutes by [Action].
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Checked [Number] rooms per day to verify vacancies post-checkout.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Facilitated front desk operations for busy high-volume hotel.
  • Monitored reservations to track incoming parties and special events.
  • Secured guest valuables in main safe or individual boxes.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Deli Associate, 09/2008 - 02/2010
The Turnip Truck Nashville, TN,
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Cleaned utensils, dishes and glasses for customer use.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Organized ingredients and restocked supplies to prepare for busy periods.
Education and Training
GED: , Expected in 05/2012
-
Tom P Haney Technical Center - Panama City, FL
GPA:
Status -
: , Expected in
-
Gulf Coast State College - Panama City, FL
GPA:
Status -
Certifications

Blue Diamond award

3 year service award

Top 10 award

,

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Resume Overview

School Attended

  • Tom P Haney Technical Center
  • Gulf Coast State College

Job Titles Held:

  • Customer Service Representative
  • Housekeeper
  • Deli Associate

Degrees

  • GED
  • Some College (No Degree)

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