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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in call center industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.I'm also an customer Qualified Personal Care professional specializing in helping clients with medication concerns and management. Skilled at providing mobility and personal care support, administering medications and organizing appointments. Diligent about keeping personal areas clean and organized for client safety.

Skills
  • Client safety and first aid
  • Compassionate client care
  • Client documentation
  • Behavior redirection
  • Administering medication
  • Care plan management
  • Charting
  • Mobility assistance
  • Enthusiastic caregiver
  • Wound cleaning/care expertise
  • Colostomy care
  • Setting appointments
  • Credit card payment processing
  • Retail sales customer service
  • Route management
  • Call center experience
  • Customer relations
  • Microsoft Office expertise
  • Inbound and outbound calling
  • Sales expertise
  • Product organization
  • Office equipment proficiency
  • Problem-solving abilities
  • Active listening
Experience
06/2019 to 02/2020
Customer Service Representative1987 － ORLANDO, FL
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Met or exceeded revenue objectives by promoting good customer service to customers during service, account and sales follow-up calls.
  • Assisted customers with scheduling and booking appointments
  • Helped customers with their online accounts.
  • Answered inbound and outbound calls and sent out emails and correspond with outside vendors and partners.
  • Worked with managers to develop service improvement initiatives.
  • Trained new employees each quarter in procedures and policies in order to maximize team performance.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
10/2017 to 03/2019
Customer Service Representative1987 － ORLANDO, FL
  • Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
  • Assessed customer needs.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Answered inbound calls per day and directed to designated individuals or departments.
02/2015 to 02/2017
Home Health AidePrivate Duty Home Healthcare LLC － ORLANDO, FL
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Administered all necessary medications as directed by care plan.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Recorded vitals and communicated with physicians to provide health updates.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Transported client to doctor's appointments and to complete other related errands.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Completed data entries in charts and logbooks to document client progress.
  • Maintained strong knowledge of medications and medical terminology through continued education and seminars.
Education and Training
05/2006
High School DiplomaDunedin High School － Dunedin, FL
Certifications
  • Certified Home Health Aide
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Resume Overview

Companies Worked For:

  • 1987
  • Private Duty Home Healthcare LLC

School Attended

  • Dunedin High School

Job Titles Held:

  • Customer Service Representative
  • Home Health Aide

Degrees

  • High School Diploma

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