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customer service representative resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Enthusiastic Client Service Representative with 10 years of client interface experience. Well-versed in [sales] products, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives. Positive, upbeat Customer Service Representative brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Energetic and reliable Account Executive well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers. Personable, friendly and solution-oriented Account Executive with over 10 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Report generation
  • Problem-solving abilities
  • Clerical support
  • Credit card payment processing
  • Report creation
  • Quality control
  • Customer relations
  • Data evaluation
  • Microsoft Office expertise
  • System implementation
  • Adaptive team player
  • Office equipment proficiency
  • Sales expertise
  • Technologically savvy
  • Product organization
  • High-energy attitude
  • Retail sales customer service
  • Promotional support
  • Inbound and Outbound Calling
  • Business development understanding
  • Conflict mediation
  • Courteous demeanor
  • Project management abilities
  • Senior leadership support
  • Customer relationships
  • Sales strategies implementation
  • Account Management
  • Client campaigns
  • Lead generation
  • Marketing management
  • Business Service Management
  • Sales methodologies
Experience
04/2021 to 12/2021
Customer Service Representative Qualfon Pa, PA,
  • Work independently and within a team to deliver a consistent, exceptional customer experience every time
  • Manage all communication-written, phone, and in person, professionally, proactively, and efficiently
  • Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions in a courteous, efficient, accurate, and timely manner
  • Own escalation and concerns on behalf of the customer immediately ensuring thorough root cause and permanent resolution
  • Successfully establish, manage, and exceed customer expectations throughout any engagement
  • Understand and help the customer articulate their needs
  • Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
  • May act as a coach/mentor to other CSR’s
  • Coordination of projects and complex customer deliverables
  • Assisted on the Following Accounts:
  • 3M
  • Academy
  • Amazon
  • AMC
  • Auto Plus
  • CVS
  • National Beef
  • Ross
  • Staples
  • Target
  • Walmart
04/2017 to 12/2020
Account Executive Gtmhub Atlanta, GA,
  • Handled Member Verification as they can down our lane with Fingerprint or Iris Scan
  • Handled 100 to 300 consumers per day
  • Closed between 5-10 new memberships per day resulting in $900-$2700 in revenue
  • Drove $230-$460K in new revenue annually
  • Handle New Member Enrollment
  • Helped with Training for New Ambassadors
  • Worked the ACLS 2018 for Clear in Houston Texas.
04/2011 to 04/2017
Account Executive Gtmhub Boston, MA,

· Focused on selling social media, marketing and Web services focused specifically in the

Nutritional Supplement marketplace.

· Provided Customer Support for Clients.

· Averaged 30 to 50 Phone Calls Daily.

· Averaged 30 to 50 Emails Daily.

· Closed between 20 to 50 new clients monthly, resulting in $2000 to $10000 in revenue.

· Drove $200-500k in new revenue annually.

· Worked with GNC, Vitamin Cottage, Whole Foods, Sprouts, 24 Fitness, etc. to get

· different Nutritional Supplement in their stores or gyms.

· Had on Ads Facebook, Billboards, Radio, TV, promoting the Nutritional Supplements.

· Worked with Professional Athletes, Coaches, and Teams get their endorsement of the

· Products.

· Worked the Cherry Creek Sneak, Elephant Rock, Velo Swap, Bolder Boulder, Colfax

· Marathon, Turkey Tot, along with a ton of other races to get out the Nutritional

Supplements to the public

· Had booths and attend conventions through United States promoting and selling the

Nutritional Supplements.

· Top 10 in Sales 2012-2016

· 2011 $100,000 in Sales

· 2012 $300.000 in Sales

· 2013 $375,000 in Sales

· 2014 $425,000 in Sales

· 2015 $475,000 in Sales

· 2016 $500,00 in Sales

· 2017 $250,00 in Sales

07/2015 to 06/2016
Transportation Security Officer Rochester Armored Car Mcallen, TX,

· Operating various screening equipment and technology to identify dangerous objects in

· baggage, cargo and on passengers, and preventing those objects from being transported onto

· aircraft.

· Performing searches and screening, which may include physical interaction with passengers

· (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags,

· bins, and property weighing up to 70lbs.

· Controlling terminal entry and exit points.

· Interacting with the public, giving directions, and responding to inquiries.

· Maintaining focus and awareness while working in a stressful environment which includes

· noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive

· and angry passengers, in order to preserve the professional ability to identify and locate

· potentially life threatening or mass destruction devices, and to make effective decisions in

· both crisis and routine situations.

· Engaging in continuous development of critical thinking skills, necessary to mitigate actual

· and potential security threats, by identifying, evaluating, and applying appropriate

· Retaining and implementing knowledge of all applicable Standard Operating Procedures,

demonstrating responsible and dependable behavior, and is open to change and adapts to new

information or unexpected obstacles.

Education and Training
Expected in 05/2005 to to
Bachelor of Arts: Speech Communications
Colorado State University - Fort Collins, CO,
GPA:
Languages
English:
Full Professional
Negotiated:
Additional Information

Proficient with Microsoft Office.

Worked with Salesforce.

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Resume Overview

School Attended

  • Colorado State University

Job Titles Held:

  • Customer Service Representative
  • Account Executive
  • Account Executive
  • Transportation Security Officer

Degrees

  • Bachelor of Arts

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