LiveCareer-Resume

customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Credit Card Payment Processing
  • Report Creation
  • Report Generation
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Multitasking and Prioritization
  • Data Entry
  • Customer Account Management
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Calm and Professional Under Pressure
  • Call Documentation
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Customer Service
  • Building Customer Trust and Loyalty
  • [Number] wpm Typing Speed
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Verbal and Written Communication
  • [Industry] Regulations Knowledge
  • Business Development Understanding
  • Sales Expertise
  • Microsoft Office Expertise
  • Quality Control
  • Call Center Operations
  • Promotional Support
  • Customer Relations
  • High-Energy Attitude
  • Inbound and Outbound Calling
  • Retail Sales Customer Service
  • Courteous Demeanor
  • Problem-Solving Abilities
  • Active Listening
  • Written and Verbal Communication
  • Team Leadership
  • Performance Evaluation
  • Training Tools and Resources
  • Coaching and Mentoring
  • Policies and Procedures
  • Team Leadership and Supervision
  • Group Discussion Facilitation
  • Training Method Development
  • Attention to Detail
  • Focus Group Coordination
  • Individualized and Group Training
  • Improving Performance
  • Performance Monitoring and Optimization
Experience
Customer Service Representative, 03/2022 - Current
Charlie's Produce Spokane, WA,
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Consulted with customers to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Made outbound calls to obtain account information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improved customer service wait times to mitigate complaints.
  • Educated customers on special pricing opportunities and company offerings.
Customer Service Representative, 10/2020 - 12/2021
Charlie's Produce Dutch Harbor, AK,
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Consulted with customers to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Set up and activated customer accounts.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improved customer service wait times to mitigate complaints.
  • Educated customers on special pricing opportunities and company offerings.
Waitress, 03/2017 - 03/2020
Bluegreen Resorts Fort Worth, TX,
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Filled condiments and napkin containers during slack periods.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Informed customers of daily specials and signature menu items.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Presented menus and answered questions regarding items.
  • Responded to ad hoc cleaning duties at end of shift.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Presented food and beverages to guests at tables.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Prepared checks, itemizing total meal costs and taxes.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Stocked service areas with supplies during slow periods.
Education and Training
Associate of Science: Dental Assisting, Expected in 10/2022
-
Alamance Community College - Graham, NC
GPA:
Status -
High School Diploma: , Expected in 06/2022
-
Alamance Community College - Graham, NC
GPA:
Status -
Additional Information

Additional Positions I've had since being an Customer Service Representative SR with United Health Care:

2 Virtual side by sides

CSM trained Claims Trained

Floor Walking/ Chat support for New Hire Classes

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Resume Overview

School Attended

  • Alamance Community College
  • Alamance Community College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Waitress

Degrees

  • Associate of Science
  • High School Diploma

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