customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Personable and dedicated Customer Service Representative with extensive experience in the Banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Report Creation
  • Report Generation
  • Credit Card Payment Processing
  • Translation and Interpretation Services
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Customer Service
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Adaptive Team Player
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Conflict Mediation
  • Schedule Mastery
Customer Service Representative, 01/2019 to Current
Hoya CorporationHartford, CT,
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Improved customer service wait times to mitigate complaints.
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Analyzed customer activity to promote safe and secure environment.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Restaurant Hostess, 01/2018 to 01/2019
Omni HotelsTucson, AZ,
  • Greeted guests and sat customers at tables or in waiting areas.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Flow Team Member, 10/2017 to 01/2018
TargetCity, STATE,
  • Unloaded products and stocked shelves to resupply new merchandise and items.
  • Unloaded freight upon arrival and stocked in correct warehouse location.
  • Broke down shipping materials and placed boxes and debris in correct waste receptacles.
  • Welcomed customers and offered to assist with finding needed items.
  • Adhered to safety regulations, operating procedures and quality standards.
  • Enforced business culture of ethical conduct, compliance and safety to protect guests and employees.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Replenished inventory with focus on addressing customer needs.
  • Communicated effectively with members of public in often crowded and noisy environments.
Education and Training
High School Diploma: , Expected in 05/2017 to Rio Rancho High School - Rio Rancho, NM

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Resume Overview

School Attended

  • Rio Rancho High School

Job Titles Held:

  • Customer Service Representative
  • Restaurant Hostess
  • Flow Team Member


  • High School Diploma

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