customer service representative resume example with 3 years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
|
|
Experience
05/2019 to 12/2021
Customer Service Representative Masonite International Corporation – Lawrenceville, GA,
- Customer service
- Client intake
- File management
Point person
- Set up and activated customer accounts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
12/2018 to 12/2021
Security Officer Gohealth – Chicago, IL,
- Observe and report
- Crowd management
- Parking enforcement
- Uniform issuing
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Observed patrons and customers to quickly address security situations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Searched individuals and baggage for weapons and other prohibited items.
- Monitored premises and recorded activity in daily officer reports.
- Guarded restricted areas to prevent unauthorized entry.
- Completed incident reports to record security or loss prevention incidents.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Verified photo IDs and tickets to allow guests passage.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
09/2020 to 10/2021
Security Officer Gohealth – Charlotte, NC,
- Exterior patrol
- Interior patrol
- Checkpoint scanning
- Observing the public
- Descalating high stress situations
- Safety management
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Observed patrons and customers to quickly address security situations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Searched individuals and baggage for weapons and other prohibited items.
- Reported safety hazards for remediation response.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored premises and recorded activity in daily officer reports.
- Guarded restricted areas to prevent unauthorized entry.
- Completed incident reports to record security or loss prevention incidents.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Verified photo IDs and tickets to allow guests passage.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Report writing
Education and Training
Expected in 06/2017 to
High School Diploma:
Armijo High School - Fairfield, CA
Armijo High School - Fairfield, CA
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Armijo High School
Job Titles Held:
- Customer Service Representative
- Security Officer
- Security Officer
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()