customer service representative resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 25+ years background maintaining customer satisfaction and contributing to company success.
Skills
Inbound and Outbound Calling
Credit card processing
Sales expertise
Order Fulfillment
Complaint resolution
Report preparation
Staff education and training
Key holder experience
Technical Support
Medical terminology knowledge
Service standard compliance
Key stakeholder relationship building
Route dispatch
Account management
Training development aptitude
Recordkeeping strengths
Professional telephone demeanor
Administrative support
Multi-line phone talent
Good listening skills
Money handling abilities
Creative problem solving
Work History
Customer Service Representative, 05/2019 - Current Qualfon – Johnstown, PA,
Responded to customer requests for products, services and company information.
Answered constant flow of customer calls with up to Number calls in queue per minute.
Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers in fast-paced environment.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Regularly exceeded daily sales and product add-on quotas.
Entered customer interaction details in Software to track requests, document problems and record solutions offered.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
Recommended Product or Service to customers, thoroughly explaining details.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Boosted sales revenue by skillfully promoting diverse Product or Service options.
Educated customers on promotions to enhance sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
Marketing Director, 04/2017 - 04/2019 Community Health System – Cedar Park, TX,
Conducted continuous evaluations of market trends to stay current on consumer and competitor changes.
Implemented marketing strategies which resulted in Number% growth of customer base.
Deployed well-coordinated campaigns, events and public relations strategies to facilitate smooth and successful Result.
Organized and executed robust, creative experiential marketing events.
Planned and executed traditional marketing campaigns.
Planned and executed events and marketing programs, producing Number times goal of qualified leads.
Successfully launched offline and online consumer targeting and marketing strategy.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Reached out to approximately Number account holders daily.
Collected on past due accounts with average Number months delinquency.
Collected funds from delinquent customers and minimized loss to save $Amount during Timeframe.
Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
Collected documents and made portfolios for collections accounts.
Negotiated with account holders to devise repayment plans and minimize collections receivables.
Created documents for court such as affidavits, modifications and forbearance agreements.
Negotiated to collect balance in full.
Processed payments and applied to customer balances.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
Researched accounts and completed due diligence to resolve collection problems.
Processed payments and contracts on accounts.
Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
Recorded all information regarding financial status of customers.
Restaurant Owner, 08/2015 - 10/2016 Brandy’s Restaurant – City, STATE,
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Managed financial and business operations, including payroll, daily deposits and cost controls.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Supervised daily activities of restaurant and Number employees.
Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Recruited, hired and trained talented staff to fill vacancies.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Determined operational weak points and implemented corrective actions to resolve Type and Type concerns and facilitate Result.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Set employee schedules, delegated work and monitored food quality and service performance.
Hired and managed all kitchen staff.
Oversaw food preparation and monitored safety protocols.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each Timeframe.
Coordinated and organized all restaurant inventory.
Purchased food and cultivated strong vendor relationships.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Managed employees throughout preparation and service of Number meals per day.
Set schedules for Number staff by planning and designating shifts and hours.
Verified prepared food met all standards for quality and quantity before serving to customers.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in Number% food waste reduction.
Orchestrated positive customer experiences at all stages by overseeing every area of Type operations.
Recruited top-notch employees for Job title and Job title positions.
Education
Diploma : , Expected in 06/1993 - South Davidson High School - Denton, NC GPA: Status -
Certified Nursing Assistant : Nursing Assistance, Expected in 05/1996 - Davidson County Community College - Thomasville, NC GPA: Status -
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