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customer service representative resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Personable Customer Service Representative offering 7 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Skills
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Customer Service and Assistance
  • Answering Customer Questions
  • Telephone Management
  • Credit Card Payment Processing
  • Cash Register Operations
  • Excellent Attention to Detail
  • Answering Emails
  • Policy and Procedure Adherence
  • Membership Registrations
Work History
11/2021 to 05/2022 Customer Service Representative Kb Homes | Plano, TX,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
06/2020 to 05/2021 Shift Leader Goodwill Industries Of Central Oklahoma | Norman, OK,
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed overstocking, restocking and inventory control procedures during my shift.
  • Trained and developed personnel to improve safety, employee relations and resolve employee/customer issues.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Greeted and welcomed new members, establishing and updating memberships to rewards programs.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
11/2016 to 12/2019 Beauty Advisor Cvs Health | Largo, FL,
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Processed accurate credit, debit, check and cash sales transactions for more than 5 customer orders per day.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Tracked down hard-to-find merchandise at diverse locations.
Education
Expected in 03/2009 to to GED | Marlborough High School, Marlborough, MA GPA:

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Resume Overview

School Attended

  • Marlborough High School

Job Titles Held:

  • Customer Service Representative
  • Shift Leader
  • Beauty Advisor

Degrees

  • GED

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