customer service representative resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Sales expertise
Inbound and Outbound Calling
Strategic sales knowledge
Stock management
Recordkeeping strengths
Stocking and replenishing
Training development aptitude
Shipping procedures understanding
Money handling abilities
Staff education and training
Creative problem solving
Education
American Institute of Nondestructive TestingBaxter, MN, Expected in 01/2022 ā ā:Nondestructive Testing - GPA:
Chisago Lakes High SchoolChisago City, MN, Expected in 06/2017 ā āHigh School Diploma: - GPA:
Elected Captain of Boys Swim and Dive Team
Work History
Real Alloy - Customer Service Representative Macedonia, OH, 08/2017 - Current
Sought ways to improve processes and services provided.
Maintained up-to-date knowledge of product and service changes.
Recommended products to customers, thoroughly explaining details.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Trained new personnel regarding company operations, policies and services.
Trained staff on operating procedures and company services.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Lifted up to 150 pounds at once and used forklift to move heavier loads.
Boyd Gaming, Inc. - Food and Beverage Cashier Michigan City, IN, 06/2016 - 11/2019
Provided correct change to customers while following cash handling policies and procedures.
Provided customers with information on specials and discount deals.
Maintained current knowledge of pre-check and cashiering procedures.
Assisted counter staff in packing ready orders and distributing to customers.
Resolved customer complaints independently or with aid of supervisor.
Operated and sanitized kitchen and food preparation equipment.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Life Time Fitness - Assistant Swim Team Coach Deerfield, IL, 11/2017 - 03/2018
Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
Taught daily swim instruction to students varying in ages and skill levels.
Took notes strengths and weaknesses of each child in class to track progress.
Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Increased player strength, agility and game skills through successful practices.
Educated players on nutrition and positive life choices for better health and performance.
Established clear benchmarks for performance and monitored individual and team progress.
Trained athletes in proper use of equipment for safety and maximum results.
St. Luke's Health System - Food Service Worker Hailey, ID, 07/2016 - 03/2017
Made food according to standard recipes with requested changes for customer satisfaction.
Circulated kitchen area to receive work assignments and identify support tasks.
Cooked batches of food according to standard recipes.
Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Learned other teammates' work tasks to train as backup.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
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