Customer Service Representative Resume Example AT&T Mobility

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Excellent customer service skills with abilities to formulate and resolve issues to resolve any concerns.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

As a Jail Technician skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handled difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 5+ -year industry history.

Wrote reports documenting movement, behavior, actions taken and submitted to appropriate Jail staff.

Created documents using MS Office for streamlining processes in logging and for tracking inmate use of writing utensils in consideration of Jail safety. Notified staff of crisis and or alarms using phone and secured radio equipment.

Skills

Sale expertise
Complaint and conflict resolution skills
Account management
Stock management
Recordkeeping strengths
Shipping procedures understanding
Money handling abilities
Technical support
Data entry
MS Office proficiency

Desktop Publishing Skills in document creation
Computer proficient
Good listening skills
Professional telephone demeanor
Quick learner
Creative problem solving
Report preparation
Highly responsive to needs of customers and staff
Program development implementation and assessment education and skills

Work History

Customer Service Representative | 04/2010 to 02/2011
AT&T Mobility - Davenport, IA

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Leveraged sales expertise to promote new devices and or features and capitalize on upsell opportunities
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Answered customer telephone calls promptly to avoid on-hold wait times
Entered customer interaction details in myCSP and other in house programs to track requests, document problems and record solutions offered

Long Haul Truck Driver | 11/2008 to 08/2009
Werner Enterprises - Omaha, NE

Completed basic maintenance and minor repairs to keep vehicle neat and running properly
Conducted vehicle inspections prior to and after completing each shift, documenting damage or issues in comprehensive reports
Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across 500+mile transports
Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over course of trip
Conducted efficient cargo transfers to maintain route schedules
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
Presented clean, neat appearance during every shift to uphold professional company presence
Finalized daily logs on schedule to update internal records and uphold DOT requirements
Clearly communicated with dispatchers and Safety Specialists, giving updated information, including estimated times of arrival and latest road conditions
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times

Armed Security Patrol Officer | 12/2006 to 04/2008
Veterans Security Services - Denver, CO

Investigated and resolved customer complaints to foster satisfaction
Performed random patrols of building areas, parking lots and facility grounds
Responded quickly to incidents and assessed active situations for security concerns
Completed full building and grounds patrols every hour or randomly to spot and investigate concerns
Supported criminal investigations by collaborating fully with local law enforcement representatives by preservation of evidence through photography of other means
Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation
Wrote reports detailing visitors, incidents and resolutions
Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
Maintained composure and professionalism while screening visitors during high volume periods
Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalatingcrises
Resolved complaints and issues involving both guests and employees
Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
Rendered aid to injured and ill individuals and helped paramedics provide more advanced support
Informed violators of applicable rules and removed unauthorized individuals from premises
Completed patrol reports by recording observations and occurrences and interviewing witnesses following trespassers, intoxicated individuals, damage, gun shot, and theft incidents
Prepared regular written logs and incident report at close of each shift for distribution to Patrol Supervisor and property management
Patrolled and monitored property areas via marked company vehicle
Maintained open communication with security team members and building supervisors Nextel telephones, digital means and MS Excel and Kodiak software

Jail Technician | 04/2001 to 08/2006
Kootenai County Sheriff's Department Jail Division - Coeur D Alene, ID

Adhered to established policies, procedures and compliance for satisfactory state and department audit rating
Improved quality processes for increased efficiency and effectiveness by creating MS Word documents for daily logs
Provided observations, created reports and performed observation of visitors, inmates, staff and law enforcement at various stations according to department control policy and procedures
Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics
Received and inspected mail, and recorded funds from visitors and issued receipts on behalf of designated inmates
Built solid relationships with attorneys, law enforcement staff, visiting chaplains and residents to keep institution safe and secure

Education

Sage Technical Services - Coeur d'Alene - Coeur D'alene, ID | CDL CertificateCDL Training, 09/2008

Columbia Christian College - Portland, OR | Bachelor of ScienceRecreation Management, 05/1991

Academic Accomplishments

Dean‘s List- Spring 1991

Nominated for Who's Who Among Students in American Colleges and Universities - Spring 1991

Resume Overview

Companies Worked For:

AT&T Mobility
Werner Enterprises
Veterans Security Services
Kootenai County Sheriff's Department Jail Division

School Attended

Sage Technical Services - Coeur d'Alene
Columbia Christian College

Job Titles Held:

Customer Service Representative
Long Haul Truck Driver
Armed Security Patrol Officer
Jail Technician

Degrees

Sage Technical Services - Coeur d'Alene - Coeur D'alene , ID | CDL Certificate
Columbia Christian College - Portland , OR | Bachelor of Science

Customer Service Representative Resume Example

Resume Score: 80%

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