Customer Service Representative Resume Example
Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Excellent customer service skills with abilities to formulate and resolve issues to resolve any concerns.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
As a Jail Technician skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handled difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 5+ -year industry history.
Wrote reports documenting movement, behavior, actions taken and submitted to appropriate Jail staff.
Created documents using MS Office for streamlining processes in logging and for tracking inmate use of writing utensils in consideration of Jail safety. Notified staff of crisis and or alarms using phone and secured radio equipment.
Skills
|
|
Work History
Customer Service Representative | 04/2010 to 02/2011
Radiant Logistics, Inc. - Woodridge , IL
Radiant Logistics, Inc. - Woodridge , IL
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Leveraged sales expertise to promote new devices and or features and capitalize on upsell opportunities
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Answered customer telephone calls promptly to avoid on-hold wait times
- Entered customer interaction details in myCSP and other in house programs to track requests, document problems and record solutions offered
Long Haul Truck Driver | 11/2008 to 08/2009
Stericycle - Midfield , AL
Stericycle - Midfield , AL
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly
- Conducted vehicle inspections prior to and after completing each shift, documenting damage or issues in comprehensive reports
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across 500+mile transports
- Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over course of trip
- Conducted efficient cargo transfers to maintain route schedules
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Presented clean, neat appearance during every shift to uphold professional company presence
- Finalized daily logs on schedule to update internal records and uphold DOT requirements
- Clearly communicated with dispatchers and Safety Specialists, giving updated information, including estimated times of arrival and latest road conditions
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times
Armed Security Patrol Officer | 12/2006 to 04/2008
Dignity Health - Highland , CA
Dignity Health - Highland , CA
- Investigated and resolved customer complaints to foster satisfaction
- Performed random patrols of building areas, parking lots and facility grounds
- Responded quickly to incidents and assessed active situations for security concerns
- Completed full building and grounds patrols every hour or randomly to spot and investigate concerns
- Supported criminal investigations by collaborating fully with local law enforcement representatives by preservation of evidence through photography of other means
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation
- Wrote reports detailing visitors, incidents and resolutions
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
- Maintained composure and professionalism while screening visitors during high volume periods
- Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
- Resolved complaints and issues involving both guests and employees
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
- Rendered aid to injured and ill individuals and helped paramedics provide more advanced support
- Informed violators of applicable rules and removed unauthorized individuals from premises
- Completed patrol reports by recording observations and occurrences and interviewing witnesses following trespassers, intoxicated individuals, damage, gun shot, and theft incidents
- Prepared regular written logs and incident report at close of each shift for distribution to Patrol Supervisor and property management
- Patrolled and monitored property areas via marked company vehicle
- Maintained open communication with security team members and building supervisors Nextel telephones, digital means and MS Excel and Kodiak software
Jail Technician | 04/2001 to 08/2006
Kootenai County Sheriff's Department Jail Division - City , STATE
Kootenai County Sheriff's Department Jail Division - City , STATE
- Adhered to established policies, procedures and compliance for satisfactory state and department audit rating
- Improved quality processes for increased efficiency and effectiveness by creating MS Word documents for daily logs
- Provided observations, created reports and performed observation of visitors, inmates, staff and law enforcement at various stations according to department control policy and procedures
- Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics
- Received and inspected mail, and recorded funds from visitors and issued receipts on behalf of designated inmates
- Built solid relationships with attorneys, law enforcement staff, visiting chaplains and residents to keep institution safe and secure
Education
Sage Technical Services - Coeur d'Alene - City, State | CDL CertificateCDL Training, 09/2008
Columbia Christian College - City, State | Bachelor of ScienceRecreation Management, 05/1991
Academic Accomplishments
Dean‘s List- Spring 1991
Nominated for Who's Who Among Students in American Colleges and Universities - Spring 1991
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Length
- Measurable results
- Clear contact info
- Typos
Resume Overview
School Attended
- Sage Technical Services - Coeur d'Alene
- Columbia Christian College
Job Titles Held:
- Customer Service Representative
- Long Haul Truck Driver
- Armed Security Patrol Officer
- Jail Technician
Degrees
- Sage Technical Services - Coeur d'Alene - City , State | CDL Certificate
Columbia Christian College - City , State | Bachelor of Science
Similar Resumes
