Excellent customer service skills with abilities to formulate and resolve issues to resolve any concerns.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
As a Jail Technician skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handled difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 5+ -year industry history.
Wrote reports documenting movement, behavior, actions taken and submitted to appropriate Jail staff.
Created documents using MS Office for streamlining processes in logging and for tracking inmate use of writing utensils in consideration of Jail safety. Notified staff of crisis and or alarms using phone and secured radio equipment.
Dean‘s List- Spring 1991
Nominated for Who's Who Among Students in American Colleges and Universities - Spring 1991
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