LiveCareer-Resume

customer service representative resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Recent graduate from Grand Valley State University with a Bachelor of Science in health communications. I possess a unique educational background that combines a high proficiency in communication with a strong healthcare focus. My background consist of being a personable Customer Service professional offering over 6 years of experience resolving account and service concerns for newspaper/digital customers. Smoothly uncovering and solving challenges while promoting company products and maintaining loyal, satisfied customers. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Currently looking for an entry-level job in the healthcare field that will help advance my abilities and gain new ones as well.

Skills
  • Report preparation
  • Complaint resolution
  • Administrative support
  • Good listening skills
  • Creative problem solving
  • Medical terminology knowledge
  • Professional telephone demeanor
  • Data Entry
  • Relationship building
  • Communication skills
  • Product and service sales expertise
  • Exceptional customer service
  • Excellent people skills
  • Multi-tasking strength
Education
Grand Valley State University Allendale, MI Expected in 04/2020 Bachelor of Science : Health Communication - GPA :
  • Dean's List 2019
  • Member of Health Communication Coalition & PRSA
  • Coursework in Anatomy & Physiology, Marketing and Technical Writing
William Rainey Harper College Palatine, IL Expected in 05/2017 Associate of Arts : - GPA :
Work History
Realtor.Com - Customer Service Representative
San Diego, CA, 06/2014 - Current
  • Entered customer interaction details in Excel & Word to track requests, document problems and record solutions offered.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Enter appropriate transactions and notations on customers' accounts completed on a timely basis.
  • Creating and handling reports for top managers in Excel & Word in a timely manner.
  • Distribute out-box material, printouts, analyze Press One printouts, and processing back issues.
  • Assisting other departments within the company with other departmental/administrative work.
Hei Hotels & Resorts - Food Server/Bartender
Fort Lauderdale, FL, 04/2019 - 12/2019
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Set up glassware, liquor and other necessary supplies for special events.
El Pollo Loco Holdings - Cashier
Carson, CA, 02/2012 - 06/2014
  • Counted cash in register drawer at beginning and end of shift.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated customers on promotions to enhance sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
Petco - Cashier/Sales Associate
Queensbury, NY, 12/2011 - 01/2012
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

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Resume Overview

School Attended

  • Grand Valley State University
  • William Rainey Harper College

Job Titles Held:

  • Customer Service Representative
  • Food Server/Bartender
  • Cashier
  • Cashier/Sales Associate

Degrees

  • Bachelor of Science
  • Associate of Arts

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