Customer Service Representative Resume Example The Daily Herald

CUSTOMER SERVICE REPRESENTATIVE

www.linkedin.com/in/michael-ventrello

Professional Summary

Recent graduate from Grand Valley State University with a Bachelor of Science in health communications. I possess a unique educational background that combines a high proficiency in communication with a strong healthcare focus. My background consist of being a personable Customer Service professional offering over 6 years of experience resolving account and service concerns for newspaper/digital customers. Smoothly uncovering and solving challenges while promoting company products and maintaining loyal, satisfied customers. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Currently looking for an entry-level job in the healthcare field that will help advance my abilities and gain new ones as well.

Skills

Report preparation
Complaint resolution
Administrative support
Good listening skills
Creative problem solving
Medical terminology knowledge
Professional telephone demeanor

Data Entry
Relationship building
Communication skills
Product and service sales expertise
Exceptional customer service
Excellent people skills
Multi-tasking strength

Work History

06/2014 to Current

Customer Service RepresentativeThe Daily Herald – Arlington Heights, IL

Entered customer interaction details in Excel & Word to track requests, document problems and record solutions offered.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services and company information.
Enter appropriate transactions and notations on customers' accounts completed on a timely basis.
Creating and handling reports for top managers in Excel & Word in a timely manner.
Distribute out-box material, printouts, analyze Press One printouts, and processing back issues.
Assisting other departments within the company with other departmental/administrative work.

04/2019 to 12/2019

Food Server/BartenderGrand Valley State University – Grand Rapids, MI

Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Set up bar for operation, obtained cash bank and stocked service bar.
Set up glassware, liquor and other necessary supplies for special events.

02/2012 to 06/2014

CashierJewel Osco – Arlington Heights, IL

Counted cash in register drawer at beginning and end of shift.
Reviewed and resolved differences between accounting information and cash drawer.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Educated customers on promotions to enhance sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.

12/2011 to 01/2012

Cashier/Sales AssociateKrisers Feeding Pets For LifeLLC – Wilmette, IL

Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Maintained organized checkout area and swept floors and emptied trash cans.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Answered questions about store policies and concerns to support positive customer experiences.
Issued receipts and processed refunds, credits, or exchanges.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

04/2020

Bachelor of Science: Health Communication
Grand Valley State University - Allendale, MI

Dean's List 2019
Member of Health Communication Coalition & PRSA
Coursework in Anatomy & Physiology, Marketing and Technical Writing

05/2017

Associate of Arts
William Rainey Harper College - Palatine, IL

Hobbies

In my free time I enjoy hiking, traveling, and being outdoors with my adorbale Goldendoodle named Hogan.

Resume Overview

Companies Worked For:

The Daily Herald
Grand Valley State University
Jewel Osco
Krisers Feeding Pets For LifeLLC

School Attended

Grand Valley State University
William Rainey Harper College

Job Titles Held:

Customer Service Representative
Food Server/Bartender
Cashier
Cashier/Sales Associate

Degrees

Bachelor of Science : Health Communication
Associate of Arts

Customer Service Representative Resume Example

Resume Score: 80%

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