customer service representative resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Enthusiastic Client Service Representative with years of client interface experience. Well-versed in products, services and consumer trends. Skilled in both individual and team roles paired with expertise in training and mentoring new staff on company objectives.
Skills
Report generation
Credit card payment processing
Report creation
Project management abilities
Call Center Operations
Customer relations
Inbound and Outbound Calling
Schedule mastery
Sales expertise
Retail sales customer service
Education and Training
Pima Community CollegeTucson, AZExpected in ā ā:Journalism, Broadcast - GPA:
Experience
Realtor.Com - Customer Service Representative Nashville, TN, 03/2021 - 12/2021
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Assessed customer needs and upsold products and services to maximize sales.
Answered inbound calls per day and directed to individuals or departments.
Reviewed account and service histories to identify trends and issues.
Recommended improvements to products and services to mitigate complaints.
Trained new employees on procedures and policies to maximize team performance.
Intralox - Front Desk Receptionist New Orleans, LA, 03/2021 - 07/2021
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Responded to inquiries and room requests made online, by phone or email.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Answered office phone and emails to schedule appointments, forward information and complete goals.
Managed customer complaints and rectified issues to complete satisfaction.
Maintained daily calendars, set appointments with clients and planned daily office events.
Pulled and organized requested documentation.
Greeted visitors and directed them to appropriate areas, verifying reasons for visit and detailed information.
Sorted incoming mail and directed to correct personnel each day.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Communicated with outside offices to obtain records and transfer files for needs.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Maintained financial records to verify timely clearance of credit and debit activities.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Directed and oversaw office personnel activities.
Sorted and distributed business correspondence to correct department or staff member.
Coordinated and communicated with clients daily to gather pertinent information.
Addressed information updates by making changes to records in the system.
Organized and updated schedules and monthly calendar obligations for various levels of management and staff.
Prepared and communicated treatment plan instructions for patients to facilitate at-home and continuing care.
Assisted visitors by directing to appropriate personnel and answering average of 20 calls and emails daily.
Budgeted for new office supplies and equipment maintenance, keeping detailed track of office spending.
Trained newer employees and answered employee technological questions.
Drafted professional business communication and answered phone calls and emails.
Texas Shammah Nursery And Primary School - Receptionist Clerk City, STATE, 02/2019 - 02/2021
Pulled and organized requested documentation.
Handled admission and placement of new students.
Advised students on course selection, progress toward graduation and career decisions.
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Managed more than 10 incoming calls per day.
Maintained financial records to verify timely clearance of credit and debit activities.
Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
Drafted professional business communication and answered phone calls and emails.
Maintained professional tone at all times, including during peak rush hours.
Handled multi-line phone system and directed calls and messages for staff .
Scheduled appointments for parents to meet staff.
Languages
English:
Professional
Negotiated:
French:
Professional
Negotiated:
Accomplishments
Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
Recognized twice as Employee of the month for outstanding performance and team contributions.
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