LiveCareer-Resume

customer service representative resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Multi-talented customer service. Early Childhood Development Teacher committed to each child's successful cognitive, physical, and emotional progress. Hardworking Customer Service Representative with 3 years of experience working with Assistant Preschool Director. Trained in project and time management with extensive knowledge of childcare classroom setting and has proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Diligent Childcare Director with 2 years of experience directing enrichment activities, curriculum, and caring for children in a licensed childcare facility. Oversees staff and operations to meet all licensing standards and contract requirements resulting in successful inspections and monitoring reviews. Cultivates a safe and nurturing environment for children while maintaining profitability and business growth. Intelligent Job Learning skills with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer, and sales skills simultaneously. Proactive customer care skills with expertise delivering support services and resolving customer complaints. Trained in support software and de-escalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders, and updating documentation.

Skills

Correction action planning

  • Pass level 2 background check
  • CPR first aid current
  • Communication skills with parents
  • 3 years of cash register handling
  • Ability Type 35 words current per minute typing
  • 45 mandated DCF child care training
  • Director's credentials
  • Organizational skills
  • 4.5 credit hours
  • Licensed Childcare Provider
  • Childcare experience
  • Customer and client relations
  • Classroom discipline
  • Learning assessment skills
  • Curriculum development
  • Lesson planning
  • Assembly knowledge
  • Student discipline manage
  • Basic clerical knowledge
  • Early Childhood Education
  • Special education
  • Lesson Planning
  • Performance improvement
  • High School Diploma
  • Clerical
  • Multitasking abilities
  • Training & Development
  • Planning and Coordination
  • Computer skills
  • Critical thinking
  • Adaptability
  • Level 1 Director
  • Credit card payment processing
  • General Office
Work History
Customer Service Representative, 01/2020 - 05/2021
Real Alloy Post Falls, ID,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assessed customer needs and upsold products and services to maximize sales
  • Informed customers about billing procedures, processed payments, and provide payment options setup assistance
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Responded to customer requests for products, services, and company information
  • Answered constant flow of customer calls with minimal wait times
  • Cultivated customer loyalty, promoted repeat customers, and improved sale
  • Provided primary customer support to internal and external customers
Lead VPK Teacher, 10/2019 - 12/2020
North Country Academy Arlington, TX,
  • Evaluated student progress through analysis of test scores and homework completion
  • Organized classrooms centers and Home Living, Block Area, Library, Science area, Math area, Literacy area each 30 min to keep classroom well-maintained
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Handed out classroom materials, like pencils, scissors and paper
  • Observed children, using Anecdotal method to record development, interests and skills
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
  • Organized and led activities to promote physical, mental and social development
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Educated students in foundational concepts such as shapes, numbers and letters.
VPK Director Assistant , 06/2019 - 12/2019
Leandre's Childcare LLc City, STATE,
  • 1.Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • 2.Monitored social media and online sources for industry trends
  • 3.
  • Inspected facility and activities to monitor safety, sanitation and procedures.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Contributed to development, planning and completion of project initiatives.
Preschool assister, 10/2019 - 12/2020
Little Enstin Preschool City, STATE,
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Educated students in foundational concepts such as shapes, numbers, and letters.
  • Conducted in-home visits to maintain student and family relationships and student performance standards.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Taught average of 14-18 children per school year.
  • Nurtured supportive learning environment, often used as for other classrooms.
Church Ministry, 10/2021 - Current
Church Augusta Georgia City, STATE,
  • Improved operations by working with team members and customers to find workable solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Education
Certificate office administrator: Child Care office, Expected in 04/2016
-
Orlando Technical College - Mid Florida Tech - Orlando, FL
GPA:
Status -

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Resume Overview

School Attended

  • Orlando Technical College - Mid Florida Tech

Job Titles Held:

  • Customer Service Representative
  • Lead VPK Teacher
  • VPK Director Assistant
  • Preschool assister
  • Church Ministry

Degrees

  • Certificate office administrator

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