LiveCareer-Resume

customer service representative resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Report creation
  • Report generation
  • Credit card payment processing
  • Problem-solving abilities
  • Sales expertise
  • Courteous demeanor
  • Office equipment proficiency
  • Promotional support
  • Freight operations
  • Store maintenance
  • Customer relations
Experience
04/2019 to 04/2022
Customer Service Representative Holiday Station Stores - Workday Eagle River, WI,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
07/1994 to 07/2012
Dr Barry Garsson Dds Dr Barry Garsson City, STATE,
  • Prepared patients for dental procedures and treatment by greeting warmly, explaining procedure details, [Action] and [Action].
  • Provided dental materials for dentist by selecting, mixing and placing materials on instruments and in patient's mouth.
  • Arranged instrument trays prior to dental procedures and surgeries.
  • Assisted dentist with completing procedures.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Relayed dentist instructions regarding postoperative care.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Exposed dental diagnostic x-rays.
  • Updated patient records with new data and treatment information.
  • Assisted dentist in management of medical or dental emergencies.
  • Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, [Action], flossing methods, brushing techniques and [Action].
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Maintained office equipment, scheduling service to repair issues.
  • Directed visitor security screening before allowing entry.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Assisted staff and executives with special projects.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Explained policies and procedures to visitors.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
  • Prepared detailed [Timeframe] memos for [Number] employees, consistently getting them out on time with high levels of accuracy.
  • Worked with office manager to attain operational goals.
07/1981 to 11/1984
Dr Sharad Shah Dds Shah Dental City, STATE,
  • Chairside,xrays.
  • Prepared patients for dental procedures and treatment by greeting warmly, explaining procedure details, [Action] and [Action].
  • Provided dental materials for dentist by selecting, mixing and placing materials on instruments and in patient's mouth.
  • Arranged instrument trays prior to dental procedures and surgeries.
  • Assisted dentist with completing procedures.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and [Type] equipment.
  • Exposed dental diagnostic x-rays.
  • Relayed dentist instructions regarding postoperative care.
  • Assisted dentist in management of medical or dental emergencies.
  • Gathered and documented patient medical and dental histories and vital signs.
  • Updated patient records with new data and treatment information.
  • Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, [Action], flossing methods, brushing techniques and [Action].
  • Instructed and educated patients to prepare for oral surgery by [Action], [Action] and [Action].
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
Expected in 06/1985 to to
High School Diploma:
St Pius - The Bronx, NY,
GPA:

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Resume Overview

School Attended

  • St Pius

Job Titles Held:

  • Customer Service Representative
  • Dr Barry Garsson Dds
  • Dr Sharad Shah Dds

Degrees

  • High School Diploma

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