Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in MicroSoft. V Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.
Skills
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Experience
Repay Holdings Corporation | Tempe , AZCustomer Service Representative06/2020 - Current
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize company sales.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld privacy and security requirements established by HGS regulatory agencies.
- Inspected and repaired program systems and components.
- Supplied production data to field operators, technicians, engineers and supervisors.
- Tested components, assemblies and systems to diagnose problems.
- Organized, analyzed and prepared technical data reports.
- Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
- Maintained repair status in spreadsheets used in production department quality review meetings.
- Installed and maintained control systems and other technical components to complete equipment installations.
- Performed diagnostics, troubleshooting and evaluations on systems like BOLT, ICOMS and Merlin.
- Set up and verified functionality and availability of safety equipment.
- Inspected equipment and systems to identify issues and reported problems to repair technicians.
- Managed quality control and maintained high level of customer satisfaction.
- Recommended corrective and preventive actions to boost product reliability.
Spectrum | Dayton , OHTelemarketer09/2019 - 04/2020
- Set up new accounts and listed personal, demographic and payment information in system.
- Achieved sales targets on a daily basis by signing clients up for services, handling orders and overseeing customers transactions.
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Contributed to team efforts by successfully accomplishing $500+ in daily sales goals.
- Solicited to sell Full Beauty Brands product to meet needs of a wide variety of consumers.
- Proficient at computer dialing and computer software.
- Gave information about available products and services including membership details and purchase advantages.
- Handled inbound telephone calls from interested customers.
- Maintained proficiency in revenue and sales.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Upheld privacy and security requirements established by Full Beauty Brands regulatory agencies.
Staples | Telford , PASales Associate06/2018 - 08/2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers by finding needed store items and checking inventory for items at other locations.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Listened to customer needs to identify and recommend optimal store selections.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Promoted customer satisfaction by attentive listening and applying correct actions to get customer what they need.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by checking store systems to find merchandise at other locations, arranging for shipments and delivery.
- Processed payments and maintained accurate drawers to meet financial targets.
Paradies Lagardère Travel Retail | Kansas City , MOCrew Member08/2017 - 07/2018
- Verified orders and bagged items for easy transport.
- Prepared store menu items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
- Remained mindful of workplace safety according to predetermined specifications.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Assisted management with monthly inventory control and weekly stock ordering.
- Brought in loads for sorting, storage or disposal according to quality categories.
- Upheld high standards of productivity and quality in all areas of operations.
- Kept activities moving smoothly by coordinating schedules and personnel.
Education and Training
Irvin High School | City, StateHigh School Diploma06/2016
El Paso Community College | City, StateAssociate of Applied Science in Social Work05/2019
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Resume Overview
School Attended
- Irvin High School
- El Paso Community College
Job Titles Held:
- Customer Service Representative
- Telemarketer
- Sales Associate
- Crew Member
Degrees
- High School Diploma
Associate of Applied Science in Social Work
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