Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in MicroSoft. V Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.
Skills
Report generation
Report creation
Credit card payment processing
Inbound and outbound calling
Microsoft Office expertise
Call center experience
Adaptive team player
Conflict mediation
Shipping and receiving understanding
Quality assurance controls
In-store support
Technologically savvy
Office equipment proficiency
Customer relations
Business development understanding
High-energy attitude
Problem-solving abilities
Retail sales customer service
Product organization
System implementation
Store maintenance
Data evaluation
Process optimization
Stockroom procedures
Reading comprehension skills
Sales development
Verbal/written communication
Energetic self-starter
Strategic planning
Documentation and recordkeeping
Superb time management
Market research and analysis
Client account management
Cash register operation
POS system operation
Reliable and punctual
Listening skills
Sales expertise
Customer- and service-oriented
Cash handling accuracy
Dispute mediation
Education and Training
Irvin High SchoolEl Paso, TXExpected in 06/2016 ā āHigh School Diploma: - GPA:
El Paso Community CollegeEl Paso, TXExpected in 05/2019 ā āAssociate of Applied Science:Social Work - GPA:
Experience
Repay Holdings Corporation - Customer Service Representative Tempe, AZ, 06/2020 - Current
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assessed customer needs and upsold products and services to maximize company sales.
Evaluated customer account information to assess current issues and determine potential solutions.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Upheld privacy and security requirements established by HGS regulatory agencies.
Inspected and repaired program systems and components.
Supplied production data to field operators, technicians, engineers and supervisors.
Tested components, assemblies and systems to diagnose problems.
Organized, analyzed and prepared technical data reports.
Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
Maintained repair status in spreadsheets used in production department quality review meetings.
Installed and maintained control systems and other technical components to complete equipment installations.
Performed diagnostics, troubleshooting and evaluations on systems like BOLT, ICOMS and Merlin.
Set up and verified functionality and availability of safety equipment.
Inspected equipment and systems to identify issues and reported problems to repair technicians.
Managed quality control and maintained high level of customer satisfaction.
Recommended corrective and preventive actions to boost product reliability.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.