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Customer Service Representative Resume Example

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NM

CUSTOMER SERVICE REPRESENTATIVE
Summary

Dependable and hardworking Dishwasher with 1 year of experience. Dynamic team player with strong time management and organization abilities. Fast learner consistently able to meet deadlines without sacrificing quality. I am also a hardworking Indivisual who is looking to improve by learning new skills and perfect good practices to ensure 110% productivity.

Personable and dedicated Customer Service Representative with extensive experience in the phone industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Hazardous chemical handling
  • Health code requirements
  • Sanitizing protocols
  • High efficiency
  • Time management
  • Troubleshooting skills
  • Inventory control
  • Strong team member
  • Excellent customer service
  • Organizational skills
  • Food preparation techniques
  • Flexible schedule
  • Problem solving
Education and Training
High School DiplomaMclane High SchoolFresno,CA,06/2018
Experience
AloricaCustomer Service Representative | Fresno, CA
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
California Conservation CorpsConservation Worker | South Lake Tahoe, CA04/2019 to 01/2020
  • Tended and cared for seedlings, clippings and buds with care to produce optimal plant yield.
  • Took special measures to protect vegetation from insects, diseases and infestations by using targeted chemicals.
  • Restored creeks and campground areas for safe public use and wrote detailed guidelines for general public.
  • Erected signs and fences to control or direct activities of people and animals.
  • Alerted forest users about fire conditions, safety hazards and general forest use regulations to provide optimal protect and prevent harm.
  • Responded to personal emergencies in remote locations and area disasters such as forest fires with skill, speed and terrain knowledge
  • Ability to work in stressful conditions
  • Ability to lift 100lbs or more Indivisually
  • Meadow restoration
  • Forest restoration

California Conservation CorpsDishwasher | South Lake Tahoe, CA07/2019 to 09/2019
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in a three -compartment sink.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Washed pots, pans and trays by hand and using industrial washing machine.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Unloaded trucks to move food and supplies from delivery trucks to storage areas.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Effectively loaded and unloaded dishwashers, washing by hand any large pots or items that chefs used on continuous basis.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Cleaned and stacked dishes, glassware and utensils to wash and organize enough dishes to serve guests, even during busiest hours.
  • Organized clean utensils in storage bins for servers to access easily.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
Preferred method on contact

Cell (559)-457-8919

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Resume Overview

Companies Worked For:

  • Alorica
  • California Conservation Corps

School Attended

  • Mclane High School

Job Titles Held:

  • Customer Service Representative
  • Conservation Worker
  • Dishwasher

Degrees

  • High School Diploma

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