Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service.
Versatile skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over years of experience working in 8 retail settings.
Hardworking accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.
Skills
Credit card payment processing
Report generation
Report creation
Process optimization
Office equipment proficiency
Problem-solving abilities
Clerical support
Courteous demeanor
High-energy attitude
Senior leadership support
Retail sales customer service
Inbound and Outbound Calling
Data evaluation
Sales expertise
Conflict mediation
Call Center Operations
Project management abilities
Adaptive team player
Customer relations
Quality assurance controls
Experience
11/2020 to Current
Customer Service RepresentativeRich Products Corporation – Andover, GA,
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Delivered service and support to each customer, paving way for future business opportunities.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Consulted with customers to determine best methods to resolve service and billing issues.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Made outbound calls to obtain account information.
Educated customers on special pricing opportunities and company offerings.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Recommended improvements to products and services to mitigate complaints.
Trained new employees on procedures and policies to maximize team performance.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Exceeded company productivity standards on consistent basis.
09/1990 to 09/1994
Military United States Army – City, STATE,
Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
Received, sorted and organized incoming mail, including letters and packages.
Organized and monitored mail supplies and general office supplies for mailroom.
Loaded mail into cart to prepare for interdepartmental delivery route.
Placed mail into appropriate PO boxes.
Delivered mail by dropping off to recipients within organization.
Supported office clerical functions using word processing and other software, email and office machines.
Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
Assisted team members with special projects by coordinating records and resources to meet expected requirements.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Answered multi-line telephone system and routed calls to appropriate personnel.
Transcribed documents using transcription equipment with high levels of initial accuracy.
Education and Training
Expected in 05/2002 to to
Associate of Arts: Paralegal Draughon's Junior College - Clarksville , TN GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.