LiveCareer-Resume

customer service representative resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of the fly fishing industry and A deep passion for Bamboo.

Skills
  • Credit card payment processing
  • Report creation
  • Problem-solving abilities
  • Active listening
  • Project management abilities
  • Sales expertise
  • Business development understanding
  • Shipping and receiving understanding
  • Quality control
  • Customer service
  • Team management
  • Adobe PhotoShop
  • Process improvement
  • Merchandising knowledge
  • Product Sales
  • Excellent communication skills
  • B2B sales and customer service
  • POS system operation
  • Website copy
  • Copywriting, editing, and review
  • Excellent interpersonal communications
  • Content development
  • Consistent brand messaging
Experience
02/2018 to 03/2020
Customer Service Representative Robert Half International New York City, NY,
  • Set up and activated customer accounts.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Worked with General Manager to coordinate marketing activities focused on successful promotion of new products.
  • Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.
  • Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
  • Conducted research and development on existing and emerging products to highlight benefits and attract retention.
  • Cropped, manipulated and performed color-balance for final images.
  • Used highly intuitive out-of-the-box thinking to obtain perfect shot.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Participated in meetings to compile notes for distribution to all attendees.
  • Adjusted or corrected data entries incorrectly input, identifying causes of data entry errors and contributing to revision of standard protocols to prevent future inaccuracies.
  • Created product promotion plans and marketing initiatives to increase brand awareness.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Cross-sold additional products and services to purchasing customers.
  • Answered incoming telephone calls to provide information about products, services and promotions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
11/2015 to 12/2018
Product Developer Carolina Biological Supply Whitsett, NC,
  • Oversaw all facets of supply chain, including material sourcing, production and packaging.
  • Researched modern product trends and adapted designs to match.
  • Sourced product material suppliers and researched most cost-effective development materials.
  • Conducted trend analysis to determine consumer demands, industry trends and forecasted sales.
  • Facilitated quality assurance and product assessments to ensure high-quality productions.
  • Spearheaded product development from initial design conceptualization to manufacturing and final delivery to clients.
  • Reviewed products and updates to ensure adherence to company quality standards, schedule production and work-in-progress tracking and reports.
  • Managed supply chain from materials to production.
  • Communicated any changes in the project scope and timelines to the proper stakeholders.
  • Offered suggestions to enhance the product's design, which would improve the user experience.
  • Conducted market research to compile competitor data and identify new potential revenue streams.
  • Developed marketing strategy to improve brand engagement, resulting in increased social media presence.
  • Gathered competitor data, analyzing pricing, product sales and marketing strategies.
  • Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
  • Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
  • Reviewed advertising copy, design comps and final art to approve work.
  • Secured long-term accounts by identifying client need, providing recommendations and delivering product on time.
  • Optimized sales volume by managing accounts and building rapport with repeat customers.
  • Oversaw production of advertising copy, including preparing scripts, reviewing proofs and editing layouts.
04/2007 to 11/2015
Product Developer Carolina Biological Supply Remote, OR,
  • Oversaw all facets of supply chain, including material sourcing, production and packaging.
  • Researched modern product trends and adapted designs to match.
  • Sourced product material suppliers and researched most cost-effective development materials.
  • Conducted trend analysis to determine consumer demands, industry trends and forecasted sales.
  • Developed branding strategies and specific products for clients ensuring customer satisfaction.
  • Negotiated and managed contracts with national retailers, vendors and manufacturers.
  • Facilitated quality assurance and product assessments to ensure high-quality productions.
  • Spearheaded product development from initial design conceptualization to manufacturing and final delivery to clients.
  • Communicated any changes in the project scope and timelines to the proper stakeholders.
  • Offered suggestions to enhance the product's design, which would improve the user experience.
  • Traveled to manufacturing facilities to provide opinions on product creation and express concerns about possible issues.
  • Maintained records of item cost, retail and gross profit and margin dollars to determine category sales and gross profit results.
  • Stayed current on category market in order to take advantage of latest trends.
  • Collaborated with sales teams to determine competitive pricing and promotional activities for each product category.
  • Negotiated agreements with suppliers to manage inventory, quality and cost.
  • Collaborated with suppliers to determine strategies for improving sales and profit.
  • Devised long-term development strategies for product categories.
06/1996 to 04/2015
Retail Fishing Manager Orvis Raleigh, NC,
  • First fishing department to achieve 1 million dollars in sales.
  • Developed large customer following.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to support continuous product improvement.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Managed Orvis day events and weekly seminars.
Education and Training
Expected in 05/1994 to to
Bachelor of Science: Geology / Anthropology
SUNY Oneonta - Oneonta, NY
GPA:
Expected in 06/1989 to to
High School Diploma:
Mount Anthony Union High School - Bennington , VT
GPA:

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Resume Overview

School Attended

  • SUNY Oneonta
  • Mount Anthony Union High School

Job Titles Held:

  • Customer Service Representative
  • Product Developer
  • Product Developer
  • Retail Fishing Manager

Degrees

  • Bachelor of Science
  • High School Diploma

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