customer service representative resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Personable and dedicated Customer Service Representative with extensive experience in call center industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Flexible customer service representative with 5+ years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

  • Credit card payment processing
  • Report generation
  • Report creation
  • Clerical support
  • Call center experience
  • In-store support
  • Courteous demeanor
  • Quality assurance controls
  • Business development understanding
  • Data evaluation
  • Customer relations
  • Inbound and outbound calling
  • Office equipment proficiency
  • Conflict mediation
  • High-energy attitude
  • Technologically savvy
  • Adaptive team player
  • Problem-solving abilities
  • Microsoft Office expertise
10/2017 to 04/2018
Customer Service Representative Rogers Group Inc Vincennes, IN,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately 50-75customers each day with billing and medical questions.
  • Escalated customer concerns, dept issues and insurance requirements to supervisors or the right department.
  • Reviewed account and service histories to identify trends and issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld privacy and security requirements established by Altru regulatory agencies.
08/2016 to 05/2017
Cashier Total Wine Remote, OR,
  • Operated cash register, collected payments and provided accurate change.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Received payments for food and issued receipts.
  • Welcomed customers, offering assistance to help find certain food items.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Wrapped items and bagged purchases properly to prevent merchandise damage.
08/2016 to 10/2016
Childcare Worker Archdiocese Of San Antonio La Coste, TX,
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Read stories to children and taught painting, drawing and crafts.
  • Introduced groups of 5 toddlers to multisensory activities such as music, dance and stories to encourage exploration and spark curiosity.
  • Created infant area, toddler area and preschool area of play within daycare area.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Built stable, consistent and positive environment for 0- 2 year-old children.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Escorted children on outings and trips to local parks and zoos.
07/2015 to 06/2016
Credit Advisor Hsbc Wilmington, NC,
  • Accepted and processed customer payments and applied toward account balances.
  • Evaluated client situations and recommended optimal products to meet individual needs.
  • Responded to more than 150 telephone calls and emails each day, answering questions and collecting information about specific concerns.
  • Managed approximately 200+ inbound and outbound calls daily.
  • Handled irate customers smoothly to achieve performance targets.
  • Advised debtors on payment options and set up payment plans.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Handled contracts and payments on accounts.
  • Reasoned with customers and attempted to negotiate full balance payments.
  • Entered customers' financial status information into system.
  • Upheld privacy and security requirements established by target corp regulatory agencies.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Received payment and posted to appropriate customer accounts.
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
Education and Training
Expected in 03/2017 to to
NCTC ABE - East Grand Forks, MN,
  • Completing Target cooperation customer service Training - 2016
  • Guest satisfaction award 2016

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School Attended


Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Childcare Worker
  • Credit Advisor


  • GED

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