customer service representative resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Customer service professional with a passion for serving, helping others, empathetic and compassionate. Strong desire to go above and beyond to assist customers.Strong ability to maintain professionalism, multi-task, prioritize, and manage time effectively while assisting customers. Ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a timely professional manner.Team player with people skills and a friendly positive attitude.Knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction. Quick learner and can intuitively provide an amazing customer experience to a variety of personalities.Excellent listening skills, oral and written communications, problem solving and negotiating skills. Ability Summary Strong Interpersonal communication skills. Excellent Written & Verbal Communication Strong Problem analysis and problem-solving skills Great organizational skills and customer service orientation. Adaptable, flexible & ability to work under pressure. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions. Technologically-savvy [Job Title] with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in [Language] and [Language]. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures. Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

  • Active listening & comprehension Skills
  • Detail Oriented
  • MS Office, Outlook, Excel,Google Docs & Internet Explorer / Mozilla Firefox.
  • Strong time management skills & high degree of flexibility.
  • Data Entry Skills
  • Self-motivated, positive attitude, ability to multitask
  • Quick learner
  • Intuitively provide great customer experience to a variety of personalities
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
Customer Service Representative, 06/2019 to 08/2022
Suburban PropaneIndiantown, FL,
  • Inbound & Outbound phone calls
  • Receive and process orders
  • Managed a variety of high volume customer calls and administrative task to resolve customer issues quickly and efficiently
  • Input, scheduled and updated customer info in booking and sale software database
  • Document inquiry outcomes and accurately tracked customer experience
  • Follow-up & responded to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, appointments and/or delays
  • Enter orders and customer/client contact information and billing information into a database
  • Provide order confirmations & updates to customers
  • Verify & order information for accuracy and completeness
  • Process returns & respond to customer complaints
  • Help to generate sales leads while providing information about a product or service and up selling
Customer Service/ Receptionist, 07/2015 to 06/2018
University Of South FloridaCity, STATE,
  • Receiving visitors, and providing general information about their organization to the public and students
  • Sort, label, alphabetizes documents/files, etc
  • Receive, sort, and distribute incoming mail in mail boxes
  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain event calendars
  • Greet and welcome students, faculty,clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Enter customer data and send correspondence
  • Copy, file,fax and maintain paper or electronic documents and records
  • Set up meeting room with equipment and connect computers and projectors
  • Copy testing materials to deliver and pick up test across campus from faculty
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Unpack received goods and check for damage and accuracy of shipment
  • Ship products,label & deliver to post office
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Exceeded company productivity standards on consistent basis.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Computer Lab Technical Support, 12/2003 to 02/2008
Hillsborough Community CollegeCity, STATE,
  • Assist and supervise students with computer technical problems & questions
  • Helped with hardware, software, internet and printer problems in person and by phone
  • (including MS-office,word, excel,power point, access and outlook)
  • Enforce lab rules and procedures and rules
  • Enhance student performance through daily mentoring and one-on-one discussions
  • Maintain attendance logs and class schedules
  • Demonstrate excellent communication skills daily
  • Open/close computer labs
  • Perform general office and clerical skills
  • Set up computer equipment and install / updatec software
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Supported customers with online billing, access and account issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
  • Used remote login tools to assist clients with technical and product questions.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Worked with internal teams to deliver accurate information to customers and service accounts.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
  • Monitored support activity trends to create problem resolution and solution reports.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Served as first point of contact for incoming technical service calls and emails.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Maintained up-to-date case documentation for future reference.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Managed customer system updates, informing clients of installation progress stages.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.
  • Input customer service orders and tracked orders through to completion.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
Education and Training
Associate: Arts, Expected in 01/2006 to Hillsborough Community College - Tampa, FL
or Vocational School
General: , Expected in 01/2002 to - ,
High School Diploma: , Expected in to Blake High School - Tampa, FL

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Resume Overview

School Attended

  • Hillsborough Community College
  • Blake High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service/ Receptionist
  • Computer Lab Technical Support


  • Associate
  • General
  • High School Diploma

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