LiveCareer-Resume

customer service representative resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • De-escalation Techniques
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Creative Problem Solving
  • Customer Account Management
Work History
Customer Service Representative, 09/2020 to Current
Lineage LogisticsHialeah, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed over 50 chats and emails daily
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Provided solutions, recommendations, and replacements, using empathetic approaches and demeanor
  • Recommended products and services to members and educated customers about relevant offerings
  • Utilized systems such as iCA, Salesforce, Demandware, Live Engage, to help customers
  • Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company databases
  • Communicated with clients over various platforms such as phone, email, web portal and chat
MEMBER SERVICE REPRESENTATIVE, 07/2017 to 11/2017
University Health SystemSan Antonio, TX,
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently
  • Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues
  • Kept records of customer interactions and transactions.
  • Helped by occasionally working in Kids Club watching and caring for children while their parents were doing their tours.
  • Managed about 50 customers and children daily.
Kids Club Associate, 02/2017 to 07/2017
Gold's Gym International, Inc.Richmond, VA,
  • Always had 100% satisfaction rating with parents when caring for their children
  • Organized and stored toys and art materials to restore order in activity areas
  • Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces
  • Maintained stock of items required for kids' activities by inventorying and ordering new stock such as paints, toys and crayons
  • Paged or called parents to assist with discipline issues and personal needs
  • Offered assistance to parents filling out registration forms to obtain necessary details of child
  • Inquired about each checked-in child to learn best possible care and safety precautions
  • Monitored all activities to maintain maximum level of safety
Customer Service Representative, 04/2016 to 02/2017
Lineage LogisticsMansfield, TX,


  • Greeted guests entering or exiting store and upon approach to sales registers, answering questions and directing to product locations or store departments
  • Merchandised products according to planograms and display instructions and assisted with store recovery
  • Provided expert service by communicating information to customers and following up on promises
  • Counted and reconciled cash-drawer discrepancies prior to or following each shift
  • Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
  • Assisted with receiving, product pricing, and stock replenishment
  • Managed details of completing sales payments, refunds, and exchanges, including issuing store credit
  • Organized and maintained customer service desk and monitored front lanes to address hazards or return unsold products to shelves.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered excellent customer service resulting in consistent 100% customer satisfaction rating
Education
High School Diploma: , Expected in 06/2007 to Cocke County High School - Newport, TN,
GPA:

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Resume Overview

School Attended

  • Cocke County High School

Job Titles Held:

  • Customer Service Representative
  • MEMBER SERVICE REPRESENTATIVE
  • Kids Club Associate
  • Customer Service Representative

Degrees

  • High School Diploma

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