customer service representative resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Team-focused Community Development Officer interested in working for and alongside local people. Possessing the skills needed to encourage activities within the community. Looking to tackle new challenges with an organization that appreciates talents in successful revitalization projects.
Skills
Active Listening
In-Store Support
Community Development Processes
Microsoft Excel
Conflict Resolution
Retail Sales Customer Service
Documentation
Staff Training
Administrative Support
Filing
Problem-Solving Abilities
Customer Relations
Microsoft Office Expertise
Upselling and Cross-Selling
Professional Telephone Demeanor
Microsoft Outlook
Problem Resolution
Community Education
Community Outreach
Human Resources
Documentation Proficiency
Service Optimization
Administration and Management
Community Engagement
Effective Customer Communication
Scheduling
Customer Relationship Management (CRM)
Call Center Operations
Researching
Data Entry
Business Development Understanding
Document Control
Stock Management
Team Development
Store Maintenance
Typing Proficiency
Experience
10/4th to CurrentCustomer Service RepresentativeSecuritas Electronic Security | Bath, , Namanve
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Consulted with customers to resolve service and billing issues.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Mentored new employees on procedures and policies to maximize team performance.
Improved customer service wait times to mitigate complaints.
Made outbound calls to obtain account information.
Used proven techniques to de-escalate angry customers during telephone interactions.
Fielded customer complaints and queries, fast-tracking for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Educated customers on special pricing opportunities and company offerings.
Set up and activated customer accounts.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
03/2019 to 06/2021Front Desk ReceptionistMetabank | Scottsdale, , Kyebando
Received incoming calls and coordinated with staff to fulfill customer requests.
Greeted visitors to provide information and direct to appropriate personnel.
Completed basic bookkeeping and document filing.
Signed for packages, recorded deliveries and distributed to personnel.
Preserved office security by following safety procedures and controlling access via reception desk.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Monitored reception area to provide consistently safe, hazard-free environment for customers.
Protected clients' rights by maintaining confidentiality of personal and financial information.
Drafted professional business documents, spreadsheets and correspondence.
Handled payment processing and provided customers with receipts and proper bills and change.
Maintained business office inventory and equipment by checking stock for needed supplies.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Scheduled space or equipment for special programs, meetings and conferences.
Sorted invoices for accounting department by date stamping and filing by vendor code.
Composed and prepared routine correspondence, letters and reports with job-related software.
Collated, bound and stored computer-generated reports.
09/2017 to 02/2019Sales RepresentativeAscend Learning | Gilbert, , Ntinda
Developed key customer relationships to increase sales.
Answered product questions with up-to-date knowledge of sales and promotions.
Presented products and services to prospective and existing customers to meet client needs.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Contacted new and existing customers to outline benefits of products.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Created successful strategies to develop and expand customer sales.
Demonstrated product features to align with customer needs.
Monitored customer order process and addressed customer issues.
Adhered to company initiatives and achieved established goals.
Improved overall customer purchasing experiences to promote steady revenue.
Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Leveraged CRM system to manage sales activities and track sales performance.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Listened to customer needs to identify and recommend best products and services.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Increased profitability and revenue in sales.
Posed as models for advertising, artistic creation and display of goods.
Recruited, hired and trained new hires to optimize profitability.
Reduced process lags by training employees on best practices and protocols.
06/2018 to 08/2018Internee Community Development OfficerKatabi Town Council | City, , Katabi
Utilized research skills to determine opportunities for community development.
Developed positive working relationships with different people by being respectful, patient and actively listening when others were speaking.
Developed innovative programs and activities based on analysis of community needs and interests.
Educated local community residents about available health and wellness resources.
Gathered opinions and support from grassroots supporters to solidify group position.
Built partnerships with related organizations to develop support and gain greater attention for important issues.
Maintained accurate records and documented client data in company databases.
Developed and implemented fundraising approaches to raise money for cause.
Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Promoted community resources through printed marketing material, email newsletters and social media campaigns.
Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
Guided clients through transition to independent living within community.
Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
Created community development strategies, both short-term and long range, which would encourage redevelopment within rural economies.
Education and Training
Expected in 05/2021 to to Bachelor of Industrial And Organization Psychology | MAKERERE UNIVERSITY, KAMPALA, GPA:
Expected in 11/2016 to to | UNEBNaalya Senior Secondary School Bweyogerere, Bweyogerere-butto, GPA:
Expected in 10/2013 to to | UCENamiryango Secondary School, Seeta , GPA:
Languages
English, luganda, rukiga, runyankole:
First Language
Negotiated:
Additional Information
REFERENCES
Dr.Sister Grace Akiror
0753076383
Mr.Emmanuel Odongokara
project manager
0779935456
Mrs.Mungoma Immaculate
Kawempe Home Care
Human resource and Administration manager
0772433143
Mr .Mark Francis
Treasure communications limited
Project manager
077468506
Dr.Nansubuga Florence
Makerere University
Supervisor
0752624899
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Resume Overview
School Attended
MAKERERE UNIVERSITY
Naalya Senior Secondary School Bweyogerere
Namiryango Secondary School
Job Titles Held:
Customer Service Representative
Front Desk Receptionist
Sales Representative
Internee Community Development Officer
Degrees
Bachelor of Industrial And Organization Psychology