customer service representative resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Expected in to to
High School Diploma:
Perth Amboy High School - Perth Amboy, NJ
Professional Summary

Personable and dedicated Customer Service Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Additional Skills I know how used computer, and Technology I have experience in making orders and maintaining business information serving customers I have experience in handling information, cashiering the business, in charge of the products and the engineering and cleaning of the business, in charge of Serra and Abril, always I always arrive on time and responsible with my work

  • Customer Retention Strategies
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Order and Refund Processing
  • Customer Account Management
  • Needs Assessment
  • Cash Register Operations
  • Report Preparation
  • Customer Service and Assistance
  • Excellent Attention to Detail
  • Patient and Empathetic
  • Administrative and Office Support
Work History
03/2022 to 06/2022
Customer Service Representative Security Finance Henryetta, OK,
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Updated and maintained database with accurate customer information and timely data entry
  • Utilized automated systems to log and retrieve call information
  • Provided account information to customers and explained bill service policies and customer rights
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Assisted with mentoring new employees during and after training
  • Recommended improvements in products, services or billing methods to prevent future problems
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Conferred with customers by telephone or in-person to provide product or service information
  • Determined charges for services requested and arranged for billing.
09/2019 to 08/2021
WAITRESS Hyatt Hotels Corp. El Paso, TX,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Upsold drinks and desserts, boosting revenue and profit
  • Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
  • Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment
  • Carried dirty plates and silverware to kitchen, expediting dishwashing process
  • Greeted and escorted guests to tables, fostering warm welcome
  • Informed customers about daily specials, increasing sales of popular food items or dishes
  • Served food and drinks, removing dirty dishes and refilling glasses to enhance dining experience
  • Complied with health department regulations to prevent foodborne illness
  • Prepared tables for guests by setting out linens and silverware
  • Checked customer identification to support legal age requirements for consumption of alcoholic beverages
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning
  • Prepared checks to itemize and total meal costs and sales taxes
  • Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
  • Listened to customer concerns and complaints and quickly rectified issues
  • Answered telephones to take reservations or to-go orders
  • Filled condiment, salt and pepper, and napkin containers
  • Presented menus to answer questions about items and make recommendations
  • Informed customers of daily specials
  • Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
  • Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages
  • Memorized frequent customer preferences to build relationships and loyalty
  • Suggested additional items to customers to increase restaurant sales
  • Described ingredients and cooking methods to explain preparation of various food items
  • Set up linens, dishes, and silverware to prepare tables for customers
  • Checked on guests to verify satisfaction with each course.
01/2018 to 06/2020
  • Handled diverse needs for clients in-person, by phone or through email
  • Displayed professional standards at reception desk to impress visitors
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity
  • Monitored daily operations and evaluated performance to proactively approach backlogs
  • Supervised direct reports and enforced adherence to established procedures and deadlines
  • Coordinated office workflow to maximize productivity and labor resources
  • Mentored employees in complex issue resolution and drafted scripts for addressing common challenges
  • Addressed and mediated employee grievances and coordinated meetings with union representatives.
01/2017 to 09/2017
SALE ASSOCIATE Advance Auto Parts Keene, NH,
  • Resolved customers' complaints by smoothly handling returns, exchanges and other service needs
  • Greeted customers promptly and responded to questions
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store
  • Alerted management to potential security issues, supporting loss prevention and reducing shrink
  • Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
  • Operated cash register and POS to process sales transactions and handle payments
  • Followed checklist to complete retail store opening and closing activities
  • Cross-trained with other store departments and areas, supporting overall retail operations
  • Updated and expanded client databases within assigned territory
  • Followed up with customers after sales to gain feedback.
Native or Bilingual

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Resume Overview

School Attended

  • Perth Amboy High School

Job Titles Held:

  • Customer Service Representative


  • High School Diploma

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