customer service representative resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in Product or Service and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during Number years in Industry.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Industry best practices and related Product or Service options. Effectively drive revenue with skilled promotional and problem-solving abilities.

Skilled call center professional versed in customer support protocols for Product or Service. Bring extensive high-call volume experience spanning Number years working with Type consumers. Superior computer skills and telephone etiquette.

Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Well-qualified Job Title proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

  • Inbound and Outbound Calling
  • Sales expertise
  • Stocking and replenishing
  • Multi-line phone talent
  • POS systems expert
  • Retail store support
  • Good listening skills
  • Money handling abilities
  • Staff education and training
  • Creative problem solving
  • Hospitality
Work History
11/2019 to 04/2020
Customer Service Representative Rohm Semiconductor Irvine, CA,
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
02/2018 to 03/2019
Receptionist Gensler New York, NY,
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered and quickly redirected up to Number calls per Timeframe.
  • Wrote professional business documents, such as Type and Type.
  • Resolved customer problems and complaints by Action.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
11/2016 to 04/2017
Cashier Manager Plymouth Tube Company Warrenville, IL,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Set up and modified patient profiles in System to include current information such as medications and insurance details.
05/2014 to 11/2015
Team Leader Hardee’s City, STATE,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Increased sales Number% by offering advice on purchases and promoting additional products.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Reviewed weekly sales circulars and monitored price changes.
Expected in 06/2015
High School Diploma : General Studies
Highland Springs High School - Highland Springs, VA
Expected in
J Sargeant Reynolds Community College - Richmond, VA

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Resume Overview

School Attended

  • Highland Springs High School
  • J Sargeant Reynolds Community College

Job Titles Held:

  • Customer Service Representative
  • Receptionist
  • Cashier Manager
  • Team Leader


  • High School Diploma

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