LiveCareer-Resume

customer service representative resume example with 1 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated Customer Service Representative with extensive experience in call center & customer support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Data Entry
  • CRM Software
  • Call Documentation
  • Customer Service
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Verbal and Written Communication
  • Inbound and Outbound Calling
  • Call Center Operations
  • Shipping and Receiving Understanding
Experience
10/2021 to 03/2022 Customer Service Representative Pfizer | Fort Lauderdale, FL,
  • Refill orders for members
  • Place over the counter orders for members
  • Establish tier with member
  • Providing great customer service too members 2
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Upheld privacy and security requirements for customer information.
05/2021 to 06/2021 Volunteer Coordinator Chesterfield County, Va | Chesterfield, VA,
  • Plan or organize or direct a group so that goals can be met or reached a timely matter
  • Demonstrate organizational skills
  • Brainstorm ideas & resources
  • Motivate & provide leadership
  • Followed up with staff and managers to assess volunteer needs and opportunities.
  • Helped define mission and standards for volunteer staff by collaborating with special committees and organization leadership.
  • Matched volunteers with open positions based on individual strengths and knowledge.
  • Matched volunteers to appropriate opportunities by conducting skills-based assessments.
  • Solicited feedback from staff and volunteers to improve existing programs.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Communicated with customers regarding processes to maintain satisfaction.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
03/2021 to 05/2021 Receptionist Archdiocese Of San Antonio | Pleasanton, TX,
  • Greeting clients entering establishment determine nature , purpose of visit and direct or escort them too specific destinations
  • Perform duties such as taking care of plants or straightening magazines to maintain lobby or reception area
  • Operate the telephone by answering , forwarding or taking messages
  • Data entry
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Pulled and organized requested documentation.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Maintained front office cleanliness and organized supplies to increase productivity.
01/2020 to 05/2020 Dietary Aide Legacy Senior Living | Cleveland, TN,
  • Prepare food items and assembles & ready for patients tray
  • Serves for food in rooms or cafeteria
  • Provide service in dining room and dish room
  • Cleans cafeteria tables and service counter area meals
  • Washes pot & pan area
  • Maintaining/ keeping note of resident likes /dislike
  • Served specific meals to patients with special dietary needs.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Set tables before patients arrived to maintain meal plan productivity.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Cleaned and maintained dining room during and after each meal service.
  • Reported and documented resident changes in consumption or behaviors.
  • Stocked food and other supplies for main kitchen and units.
  • Gathered soiled tablecloths and dietary linens and delivered to laundry.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Conducted nutritional assessments of individuals and examined dietary histories to plan nutritional programs.
Education and Training
Expected in 08/2020 to to High School Diploma | Junius H Rose High School, Greenville, NC GPA:

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Resume Overview

School Attended

  • Junius H Rose High School

Job Titles Held:

  • Customer Service Representative
  • Volunteer Coordinator
  • Receptionist
  • Dietary Aide

Degrees

  • High School Diploma

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