LiveCareer-Resume

customer service representative resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about multiple industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Report creation
  • Credit card payment processing
  • Customer relations
  • Process optimization
  • Inbound and outbound calling
  • Data evaluation
  • System implementation
  • Product organization
  • High-energy attitude
  • Clerical support
  • Microsoft Office expertise
  • Quality control
  • Sales expertise
  • Call center experience
  • Active listening
  • Stockroom procedures
  • Problem-solving abilities
  • Project management abilities
  • Shipping and receiving understanding
  • Courteous demeanor
  • Retail sales customer service
Experience
07/2019 to 05/2020
Customer Service Representative Rohm Semiconductor San Diego, CA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize credit card sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered 100+ inbound calls per day and directed to designated individuals or departments.
  • Upheld privacy and security requirements established by regulatory agencies.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
12/2018 to 07/2019
Shift Leader Manager Coffee And Bagel Brands Pembroke Pines, FL,
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
  • Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Handled over $10,000.00 worth of cash and card transactions daily with accuracy and efficiency.
  • Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
  • Managed inventory records and supply orders to cut costs.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Maintained optimal inventory levels and kept food costs in line with budget limitations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
03/2017 to 12/2017
Cashier Floor And Decor Sanford, FL,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to supervisor for remediation.
Education and Training
Expected in
: Nursing Administration
UAFS - Fort Smith, AR
GPA:
  • 3.4 GPA
Expected in 05/2006
High School Diploma:
Southside High School - Fort Smith , AR
GPA:

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Resume Overview

School Attended

  • UAFS
  • Southside High School

Job Titles Held:

  • Customer Service Representative
  • Shift Leader Manager
  • Cashier

Degrees

  • Some College (No Degree)
  • High School Diploma

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