Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about multiple industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills

Report creation
Credit card payment processing
Customer relations
Process optimization
Inbound and outbound calling
Data evaluation
System implementation
Product organization
High-energy attitude
Clerical support
Microsoft Office expertise

Quality control
Sales expertise
Call center experience
Active listening
Stockroom procedures
Problem-solving abilities
Project management abilities
Shipping and receiving understanding
Courteous demeanor
Retail sales customer service

Experience

Customer Service Representative, 07/2019 － 05/2020Company Name － City, State

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize credit card sales.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered 100+ inbound calls per day and directed to designated individuals or departments.
Upheld privacy and security requirements established by regulatory agencies.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Educated customers on special pricing opportunities and company offerings.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Reviewed account and service histories to identify trends and issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Set up and activated customer accounts.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

Shift Leader Manager, 12/2018 － 07/2019Company Name － City, State

Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Handled over $10,000.00 worth of cash and card transactions daily with accuracy and efficiency.
Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
Managed inventory records and supply orders to cut costs.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Maintained optimal inventory levels and kept food costs in line with budget limitations.
Oversaw food preparation, production and presentation according to quality standards.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.

Cashier, 03/2017 － 12/2017Company Name － City, State

Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Read weekly sales inserts and monitored price changes.
Processed returned items in accordance with store policy.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Resolved issues with cash registers, card scanners and printers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed customer payments quickly and returned exact change and receipts.
Learned roles of other departments to provide coverage and keep store operational.
Inspected items for damage and obtained replacements for customers.
Resolved issues regarding customer complaints and escalated worsening concerns to supervisor for remediation.

Education and Training

UAFS － City, StateSome College (No Degree)Nursing Administration

3.4 GPA

05/2006Southside High School － City, StateHigh School Diploma

Resume Overview

School Attended

UAFS
Southside High School

Job Titles Held:

Customer Service Representative
Shift Leader Manager
Cashier

Degrees

Some College (No Degree) Nursing Administration
High School Diploma

Customer Service Representative Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes