LiveCareer-Resume

customer service representative resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Hardworking Customer Service Representative offering excellent customer expectation management and problem resolution skills. Sales and service expert with solid record of exceeding performance targets while maintaining high-quality standards. Knowledgeable about customer service representative industry service protocols and best practices. Motivated Customer Service Representative focused on delivering quality service. Remains level-headed in issue resolution. Documents problems thoroughly and strives to achieve complete customer satisfaction.

People-oriented problem solver seeks opportunity to grow professionally with business organization as entry-level Customer Service Representative.

Skills
  • Credit card payment processing
  • Report generation
  • Report creation
  • Call Center Operations
  • Shipping and receiving understanding
  • Microsoft Office expertise
  • Stockroom procedures
  • Technologically savvy
  • Inbound and Outbound Calling
  • In-store support
  • Quality control
  • Business development understanding
  • Quality assurance controls
  • Process optimization
  • Customer relations
  • Courteous demeanor
  • Route management
  • Problem-solving abilities
  • Customer service regulations knowledge
  • Conflict mediation
  • High-energy attitude
  • Project management abilities
  • Retail sales customer service
  • Clerical support
  • Store maintenance
  • Office equipment proficiency
  • System implementation
Education and Training
Sumner High School St Louis, MO Expected in 05/2016 High School Diploma : - GPA :
Experience
Watco Companies, Inc. - Customer Service Representative
Austin, TX, 02/2022 - 02/2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Watco Companies, Inc. - Customer Service Representative
Baton Rouge, LA, 10/2017 - 01/2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Made outbound calls to obtain account information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Envirovac - Crew Clerk
Pine Bluff, AR, 06/2016 - 12/2017
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Faced products on shelves and displays to meet company policies.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Used Cash register system to ring up customer purchases, process payments and issue receipts.
McDonald’s - Crew Leader
City, STATE, 02/2014 - 08/2017
  • Managed multiple employees in various job tasks throughout phases of project completion.
  • Monitored task completion to meet company standards for performance.
  • Inspected cleanliness, organization and safety of job sites after every shift.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
  • Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
  • Mentored newly hired crew members to prepare each for job roles.
  • Organized crew placement per job function when assigning work.
  • Set employee work schedules and breaks.
  • Instructed crew on requirements, policies and procedures to launch project kickoff.
  • Settled issues among crew members by addressing problems immediately and mediating disagreements.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Maintained work environments that encouraged compliance with safety laws and employment guidelines.
  • Assessed individual team member abilities and aptitudes, incorporating into shift duties to promote happy employees and effective workflows.
  • Balanced cash drawers, operated registers and prepared cash deposits.
  • Hired and trained new and current staff members to handle various work tasks.
  • Created shift schedules and communicated to team members.

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Resume Overview

School Attended

  • Sumner High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Crew Clerk
  • Crew Leader

Degrees

  • High School Diploma

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