Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Competent Customer Service Representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Proficient in handling complex customer issues and promoting. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Employment opportunity postings
  • Data entry
  • Quality assurance management
  • Customer service support
  • Automated processing
  • Positive
  • Risk analysis and management
  • Goal-oriented
  • Strong account analysis skills
  • Employee relations and conflict resolution
  • Self-sufficient
  • Excellent time management skills
  • Strong interpersonal skills
  • Employee relations
  • High level of accuracy
  • Administration strength
  • Strong customer relations
  • Compliance, banking laws and regulations
  • Forward-thinking
  • Rapid 10-key data entry
  • Analytical thinking
  • Customer-oriented
  • Strong verbal/written communication
  • Cash handling expertise
  • Stocks and bonds
  • Consumer banking specialist
  • Self-directed mindset
  • Excellent Team Player
Work History
10/2018 to Current Customer Service Representative Rohm Semiconductor | San Diego, CA,
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Regularly exceeded goals set by management by using my banking education and on the job training in all professional interactions.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Provided customer records on demand, including account statements and copies of checks.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Reconciled cash drawer and resolved discrepancies.
11/2014 to 08/2018 Human Resources Manager Springs Window Fashions | Leesburg, VA,
  • Rotated merchandise and displays to feature new products and promotions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Met or exceeded monthly sales goals as team leader.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Accurately prepared bi-weekly payroll and tracking data
  • Boosted customer satisfaction ratings by resolving issues for speedy resolution.
  • Adhered to all federal and state guidelines and managed payroll and benefits for up to employees.
08/2001 to 08/2014 Daycare Owner/Operator Laurie's Childcare | City, STATE,
  • Stayed current on childcare guidelines to maintain compliant program operations in SD
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Met with parents about daily activities, positive developments and issues.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Led activities for over 12 children ages 6 weeks to 7 years.
  • Taught children to organize toys, wash hands and respect leading by example.
  • Planned and guided age-appropriate tasks like reading, crafts, and exercising.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
  • Managed safety and security of all children under care.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Education
Expected in 05/1986 High School Diploma | Aberdeen Central High School, Aberdeen, SD, GPA:
Certifications
  • Certification in Public Notary

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Resume Overview

School Attended

  • Aberdeen Central High School

Job Titles Held:

  • Customer Service Representative
  • Human Resources Manager
  • Daycare Owner/Operator

Degrees

  • High School Diploma

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