customer service representative resume example with 19+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Competent Customer Service Representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Proficient in handling complex customer issues and promoting. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

  • Employment opportunity postings
  • Data entry
  • Quality assurance management
  • Customer service support
  • Automated processing
  • Positive
  • Risk analysis and management
  • Goal-oriented
  • Strong account analysis skills
  • Employee relations and conflict resolution
  • Self-sufficient
  • Excellent time management skills
  • Strong interpersonal skills
  • Employee relations
  • High level of accuracy
  • Administration strength
  • Strong customer relations
  • Compliance, banking laws and regulations
  • Forward-thinking
  • Rapid 10-key data entry
  • Analytical thinking
  • Customer-oriented
  • Strong verbal/written communication
  • Cash handling expertise
  • Stocks and bonds
  • Consumer banking specialist
  • Self-directed mindset
  • Excellent Team Player
Aberdeen Central High School Aberdeen, SD, Expected in 05/1986 High School Diploma : - GPA :
  • Certification in Public Notary
Work History
Rohm Semiconductor - Customer Service Representative
San Diego, CA, 10/2018 - Current
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Regularly exceeded goals set by management by using my banking education and on the job training in all professional interactions.
  • Logged cashier's checks and other transactions to maintain accuracy of account records.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Provided customer records on demand, including account statements and copies of checks.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Reconciled cash drawer and resolved discrepancies.
Springs Window Fashions - Human Resources Manager
Leesburg, VA, 11/2014 - 08/2018
  • Rotated merchandise and displays to feature new products and promotions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Met or exceeded monthly sales goals as team leader.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Accurately prepared bi-weekly payroll and tracking data
  • Boosted customer satisfaction ratings by resolving issues for speedy resolution.
  • Adhered to all federal and state guidelines and managed payroll and benefits for up to employees.
Laurie's Childcare - Daycare Owner/Operator
City, STATE, 08/2001 - 08/2014
  • Stayed current on childcare guidelines to maintain compliant program operations in SD
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Met with parents about daily activities, positive developments and issues.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Led activities for over 12 children ages 6 weeks to 7 years.
  • Taught children to organize toys, wash hands and respect leading by example.
  • Planned and guided age-appropriate tasks like reading, crafts, and exercising.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
  • Managed safety and security of all children under care.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Aberdeen Central High School

Job Titles Held:

  • Customer Service Representative
  • Human Resources Manager
  • Daycare Owner/Operator


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: