Customer Service Representative Resume Example Dacotah Bank

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Competent Customer Service Representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Proficient in handling complex customer issues and promoting. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills

Employment opportunity postings
Data entry
Quality assurance management
Customer service support
Automated processing
Positive
Risk analysis and management
Goal-oriented
Strong account analysis skills
Employee relations and conflict resolution
Self-sufficient
Excellent time management skills
Strong interpersonal skills
Employee relations

High level of accuracy
Administration strength
Strong customer relations
Compliance, banking laws and regulations
Forward-thinking
Rapid 10-key data entry
Analytical thinking
Customer-oriented
Strong verbal/written communication
Cash handling expertise
Stocks and bonds
Consumer banking specialist
Self-directed mindset
Excellent Team Player

Work History

Customer Service Representative, 10/2018 to Current
Dacotah Bank – Aberdeen, SD

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Promoted products or services to each customer to consistently achieve sales targets.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Regularly exceeded goals set by management by using my banking education and on the job training in all professional interactions.
Logged cashier's checks and other transactions to maintain accuracy of account records.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Provided customer records on demand, including account statements and copies of checks.
Audited fellow teller currency to contribute to dual-control procedures.
Reconciled cash drawer and resolved discrepancies.

Human Resources Manager, 11/2014 to 08/2018
Herbergers – Aberdeen, SD

Rotated merchandise and displays to feature new products and promotions.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Met or exceeded monthly sales goals as team leader.
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Created and implemented forward-thinking initiatives to improve employee engagement.
Accurately prepared bi-weekly payroll and tracking data
Boosted customer satisfaction ratings by resolving issues for speedy resolution.
Adhered to all federal and state guidelines and managed payroll and benefits for up to employees.

Daycare Owner/Operator, 08/2001 to 08/2014
Laurie's Childcare – Aberdeen, SD

Stayed current on childcare guidelines to maintain compliant program operations in SD
Developed standard operating procedures and document workflows for current and future process steps.
Kept notes of behavior issues, food served and medications administered to children.
Met with parents about daily activities, positive developments and issues.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Maintained effective schedule balance between rest periods, active play and instruction.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Led activities for over 12 children ages 6 weeks to 7 years.
Taught children to organize toys, wash hands and respect leading by example.
Planned and guided age-appropriate tasks like reading, crafts, and exercising.
Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Managed safety and security of all children under care.
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.

Education

High School Diploma: 05/1986
Aberdeen Central High School - Aberdeen, SD

Certifications

Certification in Public Notary

Resume Overview

Companies Worked For:

Dacotah Bank
Herbergers
Laurie's Childcare

School Attended

Aberdeen Central High School

Job Titles Held:

Customer Service Representative
Human Resources Manager
Daycare Owner/Operator

Degrees

High School Diploma : 05/1986

Customer Service Representative Resume Example

Resume Score: 80%

Resume Overview

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