Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Friendly Cashier offering more than 5 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Complete efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs.
- Credit card processing
- Report preparation
- Complaint resolution
- Order fulfillment
- Stocking and replenishing
- Sales expertise
- Staff education and training
- Retail store support
- Receiving support
- Good listening skills
- Shipping procedures understanding
- Quick learner
- POS systems expert
- Money handling abilities
Twinsburg, OH, 11/2019 - Current
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Recommended Product or Service to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers in fast-paced environment.
Lewisville, NC, 04/2018 - 10/2019
- Coordinated efficient routes to avoid delays and optimize schedules.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Canton, IL, 08/2017 - 03/2018
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
- Changed sales floor signs to show current pricing and support product promotions.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
City, STATE, 09/2016 - 02/2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Built effective training and coaching strategies to optimize team performance.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Reviewed and resolved differences between accounting information and cash drawer.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Directed team of 4 cashiers to maximize performance and deliver exceptional service to every customer.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
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School Attended
- CE Byrd High School
Job Titles Held:
- Customer Service Representative
- Car Driver
- Merchandise Associate
- Cashier Lead
Degrees
- High School Dipolma
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