Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Friendly Cashier offering more than 5 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Complete efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs.
Skills
Credit card processing
Report preparation
Complaint resolution
Order fulfillment
Stocking and replenishing
Sales expertise
Staff education and training
Retail store support
Receiving support
Good listening skills
Shipping procedures understanding
Quick learner
POS systems expert
Money handling abilities
Education
CE Byrd High SchoolShreveport, LAExpected in 05/2017 – –High School Dipolma: - GPA:
Work History
Safran Group - Customer Service Representative Twinsburg, OH, 11/2019 - Current
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Recommended Product or Service to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers in fast-paced environment.
Hanes Brands - Car Driver Lewisville, NC, 04/2018 - 10/2019
Coordinated efficient routes to avoid delays and optimize schedules.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Unitypoint Health - Merchandise Associate Canton, IL, 08/2017 - 03/2018
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
Helped customers locate desired items and transfer oversized items to vehicles.
Created balanced pallets to support efficient and safe sales floor replenishment.
Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
Changed sales floor signs to show current pricing and support product promotions.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Maintained effective team member communication.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Shoe Carnival - Cashier Lead City, STATE, 09/2016 - 02/2018
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Educated employees on all job tasks, including register use, merchandising and customer service.
Built effective training and coaching strategies to optimize team performance.
Maintained stock within optimal levels to meet expected customer and sales levels.
Reviewed and resolved differences between accounting information and cash drawer.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Educated customers on promotions to enhance sales.
Assisted customers by answering questions and fulfilling requests.
Directed team of 4 cashiers to maximize performance and deliver exceptional service to every customer.
Checked merchandise multiple times during each shift and restocked products when stock ran low.
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