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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Friendly Cashier offering more than 5 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Complete efficient and well-organized stock replenishment with appealing displays to drive sales. Smoothly locate and palletize desired stock to support timely floor stocking. Driven and team-oriented with good sense of business and customer needs.

Skills
  • Credit card processing
  • Report preparation
  • Complaint resolution
  • Order fulfillment
  • Stocking and replenishing
  • Sales expertise
  • Staff education and training
  • Retail store support
  • Receiving support
  • Good listening skills
  • Shipping procedures understanding
  • Quick learner
  • POS systems expert
  • Money handling abilities
Work History
Customer Service Representative, 11/2019 to Current
Company Name – City, State
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Car Driver, 04/2018 to 10/2019
Company Name – City, State
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Merchandise Associate, 08/2017 to 03/2018
Company Name – City, State
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Created balanced pallets to support efficient and safe sales floor replenishment.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Maintained effective team member communication.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Cashier Lead, 09/2016 to 02/2018
Company Name – City, State
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Built effective training and coaching strategies to optimize team performance.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Directed team of 4 cashiers to maximize performance and deliver exceptional service to every customer.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
Education
High School Dipolma: 05/2017
CE Byrd High School - City, State
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Resume Strength
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Resume Overview

School Attended

  • CE Byrd High School

Job Titles Held:

  • Customer Service Representative
  • Car Driver
  • Merchandise Associate
  • Cashier Lead

Degrees

  • High School Dipolma : 05/2017

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