customer service representative resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Skills
Issue and Complaint Resolution
Customer Data Confidentiality
Customer Retention Strategies
Understanding Customer Needs
Creative Problem Solving
Responding to Difficult Customers
Bilingual Fluency
De-escalation Techniques
Efficient and Detail-Oriented
Upbeat and Positive Personality
Calm and Professional Under Pressure
Data Entry
Data Entry and Maintenance
Courteous with Strong Service Mindset
Customer Service
Call Documentation
Multitasking and Prioritization
Verbal and Written Communication
Building Customer Trust and Loyalty
Office Equipment Proficiency
Clerical Support
Inbound and Outbound Calling
Adaptive Team Player
Data Evaluation
Product Organization
Courteous Demeanor
Microsoft Office Expertise
Problem-Solving Abilities
Shipping and Receiving Understanding
High-Energy Attitude
Promotional Support
Experience
Customer Service Representative, 03/2020 - Current City National Bank Of West Virginia – Lewisburg, WV,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Upheld quality control policies and procedures to increase customer satisfaction.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Developed strong customer relationships to encourage repeat business.
Made outbound calls to obtain account information.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Organized client contracts, records and reports to strengthen traceability.
Line Operator, 01/2020 - 03/2022 Rise Baking Company – Tontitown, AR,
Read and understood job orders to meet specific product specifications, including acceptable tolerances, general specifications and required production sequences.
Kept line material levels within required levels to meet production goals.
Maximized production quality by inspecting, calibrating and adjusting equipment to stay within optimal operational parameters.
Made proactive adjustments to machinery feeds and speeds to optimize performance and deal with malfunctions.
Adhered to optimal manufacturing procedures when using various types of production equipment.
Loaded and unloaded items from machines, conveyors and conveyances.
Used hands, arms and legs to physically handle and transport finished goods.
Maintained accurate inventory records for raw materials, work in process and finished products.
Met or exceeded target for on-time customer shipments.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications.
Receiving Clerk, 01/2018 - 02/2020 Bd (Becton, Dickinson And Company) – Dover, DE,
Reviewed work orders to check correctness of deliveries.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Prepared and processed shipping documents and routed materials and bills of lading.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Maintained dock security and monitored entries into and exits from receiving and other secure areas.
Operated forklifts, power jacks and other motorized equipment to locate and transport material.
Processed material requests from internal customers accurately and efficiently.
Maintained clean work area that adhered to strict safety standards.
Identified and reported inventory discrepancies to supervisor with recommendations for correction.
Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
Utilized excel to organize and maintain shipment records, supply totals and inventory data.
Prepared packages, calculated postage and verified details for shipments.
Operated lift and hand trucks to transfer materials to and from target areas.
Maintained necessary inventory to meet shipping and receiving demands.
Generated accurate work orders, bills of lading and shipping orders to manage accurate routing of materials.
Worked with carrier representatives to handle shipping and delivery needs.
Determined best shipping method for materials, considering shipping procedures, routes and rates.
Education and Training
High School Diploma: , Expected in 06/2017 - Donald E Gavit - Hammond, IN, GPA: Status -
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