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customer service representative resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Skills
  • Credit card payment processing
  • Materials transport
  • Route management
  • Senior leadership support
  • Office equipment proficiency
  • Inbound and Outbound Calling
  • Customer relations
  • Technologically savvy
  • Call Center Operations
  • Adaptive team player
  • Clerical support
  • Promotional support
  • Retail sales customer service
  • In-store support
  • Business development understanding
  • Sales expertise
Experience
06/2017 to Current
Customer Service Representative Bancfirst Corporation Weatherford, OK,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
02/2012 to 03/2017
Certified Nursing Assistant Lifespace Communities Dallas, TX,
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Assisted residents in preparing for activities and social programs.
04/2015 to 02/2017
Leasing Agent Vitality Senior Living Wildwood, FL,
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Received rent payments and tracked transactions in accounting software.
  • Inspected outside of property and immediately notified maintenance department to remedy issues and maintain curbside appeal.
  • Used conflict resolution skills to quickly resolve issues among residents.
06/2009 to 07/2011
Sales Floor Representative Bath & Body Works City, STATE,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Provided customers with unparalleled service and support for both in stock and back-ordered items by placing special orders and calling other stores to find desired merchandise.
Education and Training
Expected in 05/2010 to to
High School Diploma:
Achieve Career Preparatory Academy - Dayton, OH,
GPA:

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Resume Overview

School Attended

  • Achieve Career Preparatory Academy

Job Titles Held:

  • Customer Service Representative
  • Certified Nursing Assistant
  • Leasing Agent
  • Sales Floor Representative

Degrees

  • High School Diploma

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